Your influential mission. You will...
- Be part of global IT team and participate in global company wide projects
- Provide tier 1-2 support for end users on local and remote sites
- Work with service desk ticketing system
- Track and Keep IT assets inventory up-to-date
- Perform installation, administration, maintenance and troubleshooting of windows/mac and mobile devices
- Troubleshoot network issues
- Contribute to Documentation, KB, manuals
Components for success. You have...
- Good knowledge of Windows 11 client OS
- Knowledge of MacOS latest operating systems - advantage
- Good understanding of Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
- Practical knowledge of Computer Hardware and Maintenance
- Good understanding of TCP/IP, Network elements and services, Wireless and VPN environments
- Knowledge and experience in cloud solutions (Office365, Azure) – advantage
- Fluent English
- Excellent communication skills, verbal and written
- Excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly
- Ability to prioritize tasks and maintain/improve SLA
- Aability to learn and adopt new technologies
- Self-motivation, can-do attitude
- Customer orientatation
- Ability and willingness to grow in the IT field, adopt knowledge and use it
- Ability to take responsibilities
You will thrive in a culture that provides...
- Private comprehensive worldwide health and dental insurance
- 20 vacation days + 12/13 bank holidays
- Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
- Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more!
- Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
- A chance to level-up, with many learning and development opportunities available to all team members
- An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app
IT UNIT
The Helpdesk Specialist at Playtech is an integral member of three key teams within the organization: the Global Helpdesk Team, a regional team led by one of four Team Leads, and the local team situated in the office where the specialist is based. In certain offices, the specialist may serve as the sole representative of the Global Helpdesk Team or even the sole representative of the Global Corporate Team, potentially entailing additional duties.
We also offer a competitive salary, bonus scheme, pension program as well as a fantastic team culture. In addition, you'll get the opportunity to work in the gaming industry with one of the top teams in the sector. You'll get the chance to grow as a professional as well as the opportunity to invest in your educational growth. Playtech is an equal opportunities employer, and we welcome applications from all interested candidates. If you require any accommodations during the recruitment process, please reach out to [email protected]. Unless otherwise instructed, we will retain your details on file for 6 months in accordance with GDPR requirements.
