Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
Check out Our brand video to learn more about us!
JOIN OUR TEAM!
About the role:
- Part of a worldwide team for a global company
- First point of contact for all IT support queries coming from the whole company’s subsidiaries all around the world, but focused on their main one
- Resolves or escalates incidents using a ticket system
- Follows up with escalation points
- Create and update documentation
- Reports to management and improves the helpdesk quality of service
- Uses the helpdesk ticketing system
- Supports users with software applications and system deployments
- Account creation and troubleshooting
- Provide maintenance on computer hardware and system
- Train and support users on the use of desktop software and network resources
- Investigate issues and document them
Requirements
We would appreciate if you have:
- Experience as a Helpdesk Analyst/IT specialist or similar role.
- Strong English skills
- Microsoft office troubleshooting knowledge
- Troubleshooting and maintenance of computer hardware, software and network connectivity
- Active directory user management experience
- Network: routing, dhcp, drive mapping
- Experience working with printing hardware and software
- Knowledge of helpdesk tools
- Backup exec and Veeam understanding
- Knowledge of fileshares and storage monitoring
- VMware or any virtual environment support
- Able to participate to quality audits at meetings
Personal qualities:
- Strong organizational skills, ability to prioritize tasks and issues
- Proactivity
- Autonomous, keen mind and resourcefulness
- Eager to learn
- Strong, stress-resistant personality
- Calm and friendly person
- Capacity to work cooperatively and effectively with other IT colleagues all around the world
Benefits
- Monthly salary from 1800,00 EUR till 2500,00 EUR gross accompanied by other incentives (health insurance, paid language courses)
- Friendly colleagues, team activities
- Training and personal development opportunities within a global organization
- Work in a stable company with over 30 years of experience and a steady position among the top 10 worldwide market leaders for language services
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms - gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation - enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
