IT Helpdesk Administrator

IT HelpDesk Administrator 
 

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. 

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. 

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey! 

Your Mission   

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team. Reporting to our IT Services Team Leader, you will be supporting the team on providing fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Main Duties / Responsibilities 

• Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals for a flowless users onboarding.   

• Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.  

• Respond to requests for technical assistance either in person, ticketing system or over the phone 

• Troubleshoot system and network problems, diagnose, and solve hardware/software faults 

• Follow, document, and initiate the creation of internal IT procedures, workflows and guides. 

• Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems. 

• Ensuring that system records and procedures are accurate and current 

• Maintain and track IT Equipment inventory stock to support everyday activities.  

Requirements

• At least 2 years of proven experience as an IT technician or similar role 

• Experience supporting Windows (must) and MacOS operating systems 

• Experience working with ServiceNow. 

• Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc. 

• IT backend environment understanding (GPO, Single Sign-On, Active directory, O365) 

• Ability to work under pressure in a multi-tasking environment 

Benefits

Benefits

·       Private medical insurance

·       Connectivity Aid

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.