SKIMS is a solutions-oriented brand creating the future of underwear, shapewear and loungewear, we’re disrupting the industry with our game-changing product and culturally driven creative and are looking for a Data Security Analyst to join us in supporting the core business needs here at SKIMS.
Job Summary:
As an IT Help Desk Technician, you will provide prompt and effective technical support to corporate and retail employees, ensuring seamless functionality across all IT systems. This role requires a high-energy individual who can multitask in a dynamic, fast-paced setting. Your main responsibility is to manage first-line response, analyze, and troubleshoot a variety of IT-related issues.
Essential Duties and Responsibilities:
· Customer Service: Act as the initial contact for all internal technical support needs, including workstation hardware, software, network issues, and internet connectivity. Provide patient and friendly customer service, ensuring a positive experience for all users.
· Technical Support: Perform remote and on-site troubleshooting using diagnostic techniques. Provide assistance for PC, MAC, printers, video conferencing systems, and other peripherals. Guide users through step-by-step solutions in a clear and concise manner.
· System Maintenance and Upgrades: Responsible for the setup, maintenance, and upgrading of computer systems and software, ensuring the integration of new technologies and the reliability of existing ones. Monitor systems to ensure optimal performance.
· Training and Documentation: Develop and maintain comprehensive guides and manuals to aid in user training and troubleshooting. Conduct training sessions for staff to enhance their understanding of systems and applications.
· Problem Solving: Address problems that do not have pre-existing solutions by employing analytical and critical thinking skills to develop new troubleshooting processes.
· Inventory Management: Manage an accurate inventory of all IT assets, including hardware and software components. Ensure sufficient resources are available to meet business needs.
· Collaboration and Feedback: Work closely with IT management to improve service delivery and user satisfaction. Collect feedback from users to refine IT processes and support.
Qualifications:
· 2-4 years of experience in a technical support role within a Microsoft and Mac/OS network environment.
· Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.
· Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.
· Demonstrated ability to work independently and as part of a team.
· Willingness to travel up to 25% for site support and system deployment.
Why Join Us?
You will be part of a supportive team that values innovation and efficiency. We provide competitive benefits, a collaborative atmosphere, and opportunities for professional growth.
