We are seeking an IT Help Desk Technician for a 6 month contract in Golden, CO. This role will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will be responsible for:
- Providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Answer call center phones in a friendly, helpful, and professional manner.
- Open a support tickets and provide that support once trained.
- Create new network user accounts per procedure
- Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- 1 year of Help Desk experience
- Experience with help desk ticketing system (prefer ServiceNow)
- MS Office
- Active Directory
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with processes and procedures.
- Must be a team player.
This role will be a 6 month contract in Golden, CO and will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will pay between $22- $30 per hour depending on experience.
