IT Help Desk

See What We’re All About 

Encompass is one of the country’s largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York, Dallas, and Nevada, we stock parts from 250+ world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.  

We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands. 

We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won’t experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such. 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! 

Perks 

• The Encompass Family – check out Who We Are to become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, life, short- and long-term disability – we care about your wellbeing!
• 401k/401k match, and paid time away – we’d love you to stay with us forever!
• Discounts on all our merchandise plus a variety of other cool special deals with area businesses.

The Job at a Glance 

As the IT Help Desk (internally known as I Fix Everything in the DC) you will monitor and support underlying infrastructure for Encompass as well as network support and mobile scanners & printers. You will set up inexperienced users, assist end users with password changes, and support our network in the distribution. 

A Typical Day 

• Support end users and infrastructure such as HP, Zebra printers and handheld scanners
• Support All levels of Encompass end users and infrastructure such as all in one touch screen devices and network equipment & printers.
• Troubleshoot shipping and receiving stations
• Analyze and preform equipment repairs
• Support new user set up to troubleshoot and resolve issues
• Aid in password changes and resets
• Field support tickets in JIRA Service desk

To Land This Opportunity 

• You have 2+ years of experience in a technical support role such as Help Desk, IT Remote Support, or Systems Operator
• You are passionate about technology and demonstrate vast knowledge of working in computers, hardware troubleshooting, and Windows Desktop operating systems including MS Office
• You possess an exceptional understating of TeamViewer, Windows Servers, Active Directory and basic Networking topologies
• You’re an all-star communicator and are fluent in English (both written and verbal), and enjoy problem solving
• You’re a multi-tasking pro who loves working on multiple projects simultaneously and juggling priorities
• You're able to work in office at our Lawrenceville, GA distribution center

  Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.