About Klick Health
Klick is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Millennials, and Today’s Youth. Whether you’re a current student or a new graduate, Klick is a powerful launching pad for any career. If you feel like you’d be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
About our Office Tech
Our Office Tech team is responsible for managing and maintaining all technology used within Klick's environment. This includes a wide range of tasks, from setting up workstations for new employees, troubleshooting hardware and software issues, to managing network infrastructure and ensuring the smooth operation of all technological systems. The Office Tech team is a go-to for any technical issues or needs that arise in the office setting. They're equipped to handle everything from computer setups, network connectivity issues, to troubleshooting software and hardware problems.
Job Description
Work Term: Permanent, Full-time
Location: Toronto, ON (Hybrid)
Our Office Tech is looking for an entry level Help Desk Specialist. This role involves being on the front line of technical support, addressing a wide range of internal technical issues for Klick staff. If you're passionate about technology and dedicated to assisting people, this role is a perfect fit for you. As part of the team, you'll play a crucial role in ensuring smooth operations through resolving technical challenges.
Your mission will be:
- Being the initial point of contact for internal technical support requests via email, phone, and in person
- Addressing issues related to desktop computing, application support, and connectivity on both Macintosh and Windows systems (60/40 ratio)
- Performing moves, adds, and changes (MAC) such as workstation installations, relocations, and upgrades
- Administering Microsoft Office applications including PowerPoint, Excel, and Word
- Providing support for G Suite tools like Drive, Hangouts, Mail, and Calendaring
- Patching and updating workstations for both Mac and Windows platforms
- Handling video conferencing administration, with a preference for Zoom experience
- Configuring and supporting printers
- Assisting in office renovations and new build projects
- Collaborating as part of a local team of "Fixanators" to deliver top-tier technical and customer service
- Keeping staff informed about time delays related to problem resolution, nature of problems, or outstanding issues
- Demonstrating a sense of urgency and effective prioritization of support tickets
What Tech Skills You Bring:
- Proficiency in Mac OSX and Windows 7/10 operating systems
- Basic understanding of LAN/WAN networking for workstations
- Experience with Microsoft Office suite, including PowerPoint, Excel, and Word
- Familiarity with G Suite tools such as Drive, Hangouts, Mail, and Calendaring
- Video conferencing administration, preferably with Zoom
- Knowledge of printer configuration and support
- Ability to patch and update workstations on both Mac and Windows platforms
What Unique Attributes You Bring:
- Effective communication skills to clearly convey technical information to non-technical individuals
- Analytical and troubleshooting skills: You're adept at identifying issues and finding efficient solutions
- Customer service focus: You genuinely enjoy helping people and ensuring their technical needs are met
- Collaboration: You thrive in team environments and can effectively work together to solve complex problems
- Sense of urgency: You understand the importance of timely issue resolution and can prioritize tasks accordingly
- Adaptability: You're open to flexible shifts and can accommodate varying work schedules
- You’re not simply talented, but also optimistic, driven, empathetic, trustworthy, and kind
The opportunity as an IT Help Desk - Fixanator offers a unique opportunity to blend your technical skills with your passion for helping others. If you're excited about being part of a team that makes a difference through exceptional technical support and customer service, this role aligns perfectly with your aspirations.
#LI-LP2 #LI-Hybrid
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
