IT Engineer

About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

Tools we use:

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Projects we’re working on:

There is a lot that we're building at Headway, but here are a few projects to give you an idea of the problems we're tackling.

• On and Off-boarding Automation: Remove manual, toilsome steps from IT on and off-boarding until it’s fully automated.
• Service Desk Improvements: Optimize workflows for handling IT support tickets across the org, to better surface high priority tickets and triage requests to appropriate owners.
• Worker Identity and Access: Ensure proper birthright access, access reviews, and permission profile configuration for different worker types.
• Device Attestation and Assurance: Implement monitoring and controls over all endpoints to ensure compliance with HIPAA and HITRUST standards.

About the role

As a founding member of Headway’s IT Engineering team, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company doubles in size over the next year or two.

Who you are:

• You are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows.
• You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work.
• You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams.

Experience we’re seeking:

• 5+ years experience working in a SaaS-based IT environment.
• Building with iPaaS/Automation/Glue tools such as Tray, Tines, Mulesoft, Workato, or Boomi
• Administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, Jamf

You’ll love this role if you want to:

• Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants. 
• Work on a highly collaborative, cross-functional engineering team.
• Manage the tradeoff between speed and scalability in order to best empower the teams you work with.
• Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions.
• Establish and engrain best practices throughout our organization.
• Understand operational workflows and create elegant solutions to complicated problems.
• Work in a fast-paced startup environment.
• See the impact of your work through the success of other teams.
• Change the trajectory of a startup striving to redefine access to mental health in America.

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• Take Home Exercise: You’ll complete a short (<1 hour) take home exercise.
• First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation and Benefits:

• The starting salary for an IT Engineer at Headway is $122,000.00 and increases to $146,625 based on industry tenure and experience 
• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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