IT/Developer

Key Responsibilities

• Shopify Development: Lead the development and optimization of our Shopify platform, including custom themes, apps, and integrations to enhance user experience and operational efficiency.
• System Integrations: Develop and maintain integrations between Shopify, NetSuite, Inventory Planner, and other critical systems to ensure seamless data flow and automation.
• Custom Solutions: Design and implement custom applications and tools to meet specific business needs, streamline workflows, and enable scalability.
• Technical Leadership: Provide guidance and technical expertise to third-party development teams, ensuring high-quality code and adherence to best practices.
• Continuous Improvement: Identify, prioritise, and implement improvements within the Shopify ecosystem and related systems to enhance performance and reduce errors.
• Infrastructure & Security Support: Manage day-to-day support for end users, oversee cloud-based infrastructure, and ensure systems are secure by maintaining access control, applying patches, and optimising antivirus and security programs for a flexible, sometimes remote workforce.

Performance Assessment

• Provide technical assistance with a “customer-first” approach for incoming queries related to computer systems, software, and hardware.
• Manage a portfolio of cloud-based and on-premise support systems, including application implementation, patching, and end-user administration tasks.
• Own and enforce access control and internal security practices across our technology platforms.
• Troubleshoot and resolve common IT issues, such as password resets, hardware failures, and access requests.
• Collaborate with cross-functional leaders on technology ideas, pending issues, and process improvements.
• Serve as a facilitator between in-house teams/leaders and third-party developers, translating technical jargon into actionable tasks and holding vendors accountable for performance.
• Maintain the IT roadmap, managing the queue and backlog of technology-related items.
• Follow and implement security policies, document procedures, and manage enterprise applications in collaboration with finance, IT, and operations teams.
• Coordinate application upgrades, respond to incidents, and provide front-line support for critical business systems in finance, operations, customer service, and merchandising.
• Evaluate and manage third-party software solutions and maintain positive vendor relationships.
• Monitor system performance and end-user usage, documenting formal policies and protocols.
• Work with leaders across the organisation to solve business challenges, improve efficiency, and leverage technology to automate routine tasks.

Skills & Experience

• Six (6) to eight (8) years of relevant IT/technology experience.
• Two (2) to four (4) years of management or leadership experience.
• Experience in a “customer-first” technical support environment.
• Bachelor’s degree in business or related field (or equivalent experience).
• Strong experience managing hybrid Windows PC/MacOS environments, including network configuration and hardware troubleshooting.
• Detailed knowledge of PC hardware, Apple Mac hardware, mobile devices, Microsoft Office 365, and Google GSuite platforms.
• Excellent MS Office skills, especially Excel.
• Strong interpersonal communication and negotiation skills.
• Exceptional attention to detail, quality control, and organisational abilities.
• Ability to work independently and as part of a team in a fast-paced, multi-tasking environment.