Responsibilities:
- Provide technical support to employees, resolving issues in a timely manner
- Monitor and manage the service desk, ensuring all tickets are addressed and resolved
- Collaborate with other IT teams to implement new systems and technologies
- Assist with IT projects and initiatives to improve efficiency and functionality
Requirements:
- Degree in Information Technology or related field
- Prior experience in IT support or a similar role
- Strong knowledge of software systems and troubleshooting techniques
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks
- ITIL certification is a plus
Requirements
- Degree in Information Technology or related field
- Prior experience in IT support or a similar role
- Strong knowledge of software systems and troubleshooting techniques
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks
- ITIL certification is a plus
