As an essential part of our team, you will lead the installation, configuration, and troubleshooting of software and operating systems on a variety of devices, both remotely and on-site in Duisburg.
Ensure comprehensive IT support for desktops, notebooks, mobile phones, industrial PCs, and tablets, including hardware replacement and software problem resolution.
Be responsible for the ongoing updating and review of documentation in the area of onsite services.
Provide remote support to our clients at other locations.
Handle incident, service request, IMAC, and break & fix tickets to ensure a high quality of IT support.
Several years of experience in the IT support sector, with mandatory knowledge in endpoint support, M365 applications, Intune/SCCM operations, Microsoft Exchange, and Teams.
A comprehensive and in-depth understanding of Microsoft technologies, including AD, AAD, Microsoft 365, Identity Management, and associated services, is required.
Mandatory experience in onsite service, endpoint support, user support, remote support, and second-level support.
Specialized expertise in managing Windows workstations/laptops, including comprehensive software support.
Detailed knowledge of Windows Client operating systems, especially Windows 10/11, as well as local applications, client peripherals, and mobile devices.
Excellent German and good English language skills in speaking and writing are required.
30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
Flat hierarchies and a long-term, stable job with attractive development opportunities.
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