Position Summary:
The IT Associate will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Associate ensures quality and accuracy of their work in order to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Provides training to staff on new systems and software.
Essential Duties/Responsibilities:
An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provide IT support for library staff
• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
• Provide networking support
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
• Effectively communicate with manager, staff, and end users regarding unresolved problems
• Other duties as assigned
Requirements
Qualifications:
An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
• High School diploma or equivalent, Associates degree in computer technology or a certificate reflecting training in the field preferred.
• Able to communicate with diverse populations, English/Spanish bilingual a plus.
• Possess good written and oral communication skills.
• Basic knowledge of computer networking, hardware and software systems.
• Basic knowledge of Windows Administration, to include GPO.
• General knowledge of computer troubleshooting.
• Ability to provide instruction in basic computer use-hardware and software.
• General knowledge of networking principles, Windows back-up, and imaging procedures.
Physical Requirements:
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
• Occasionally lift, push/pull, hold/carry of items weighing up to twenty-five (25) pounds such as files, books, and other materials.
Benefits
Location: Camarillo, CA
Hours per Week: 20
Hourly Rate: $20.50
