At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
What you'll do at Jamf:
The IT Asset Manager position is a key member of the Service Management Office (SMO) and will serve as the Process Owner for Jamf IT Asset Management. This person will be responsible for evolving and maintaining the IT Asset Management (hardware and software) program across the enterprise. The IT Asset Manager will also be responsible for collaboration between business stakeholders and IT teams.
What you can expect to do in this role:
- Create, evolve, and implement asset management processes across the Jamf enterprise, particularly within Jamf IT (ETO)
- Develop and maintain IT asset databases within JAMF to ensure the health of the CMDB (Configuration Management Database)
- Support software and hardware audits (internal and external)
- Develop and maintain processes, policies, standards, systems, and measurements that help JAMF effectively manage the IT asset portfolio (software and technology-related hardware) with regard to cost, control, risk, and compliance
- Asset Management Process and Continuous Improvement
- Create and drive the strategy for JAMF IT Asset Management in collaboration with the Service Management Office and process owners, Enterprise Architecture, and Security, among other IT and business areas
- Ensure quality control through the lifecycle of IT assets by developing and implementing appropriate procedures to track and manage the IT Assets
- Safeguard a detailed inventory of hardware and software assets and apply the information gathered to enable immediate corrective action on vulnerabilities, strengthen policy/governance, support audits, understand the software spending and manage end-of-life/end-of-services risk avoidance
- Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management), and CMDB across the JAMF ServiceNow platform
- Generate and distribute asset management reports for varying levels of key stakeholders, including compliance reports on current assets
- Identify and champion continual service improvement opportunities, aligned with Jamf Business and IT goals for renewals, software licensing, and services
- Educate, mentor, and train key stakeholders on best practice asset management processes
- Demonstrate strong leadership capabilities and ability to work collaboratively and independently –sometimes in the sphere of ambiguity
- Build strong relationships across IT and our business areas
- #LIRemote
What we are looking for:
- Minimum of 7 years ITAM experience to include implementing new processes and functions within an IT organization, strong facilitation, negotiation, and conflict resolution skills, Proven ability to effectively drive change (Required)
- Minimum of 4 years IT Asset Management (hardware and software) experience (Required)
- Minimum of 4 years ITIL practitioner experience (Required)
- Minimum of 3 years of ServiceNow technology and ITAM module (Required)
- Strong business acumen and ability to understand the larger company strategy
- Demonstrated ability to understand complex ideas and interdependencies
- Managing complex projects and technical teams
- Excellent presentation and communication skills for both technical and non-technical audiences
- Demonstrated ability to use quantitative and qualitative data to prioritize data-driven decision-making
- Strong technical and ITIL service management background
- Lean practitioner certifications or training, as well as applicable experience in Continuous Improvement (Preferred)
EDUCATION & CERTIFICATIONS
- High School Diploma / GED Equivalent (Required)
- Bachelor's Degree (Preferred)
- ITIL V3 or higher certification (Required)
- Lean SixSigma certification or training, (Preferred)
- A combination of relevant experience and education may be considered
How we help you reach your best potential:
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
#LIRemote
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.
