About the role
As our Asset Management Analyst, you’ll be a fundamental part of the Service Governance Management team. Reporting into the Enterprise Asset Manager you’ll be responsible for the daily management of all tech related hardware and software enquires across the ASOS estate. You will assist with BAU activities ensuring all Technology assets across the enterprise are effectively identified, governed, and controlled.
You view Asset Management as an essential part of any Tech organisation and you constantly look to improve the current service provided to your customers bringing progressive ways of working and process improvements to the table. You have an analytical mindset and can take various inventory data sources and produce deliverables to action.
What you'll be doing
- Daily BAU Tech Asset Management responsibilities such as Queue & Mailbox Management, Procurement requests, Supplier Liaison, License Reviews.
- Acting as a point of contact for software, hardware and digital assets queries from internal stakeholders and suppliers.
- Assist with managing and improving our ITSM toolset and reviewing our asset portfolio and catalogue across hardware and software.
- Create and maintain processes, tools, frameworks, standards and templates in line with the industry.
- Optimise spend on tech assets through active management of supplier relationships, networking and negotiating skills.
- Daily reporting on Incidents, Requests, License allocation, JML Process.
- Schedule audits of assets and asset information.
- Investigate cases of non-compliance and escalate where these cannot be easily resolved.
- Ensure that costs are managed across the Tech estate, supporting and managing PO's, invoices, reconciliations and budget tracking.
- Mobile device management responsibilities including daily processes, reporting and tracking across the estate inclusive of managing leavers devices.
Who we'd like to meet
- Experience in software and hardware Asset Management.
- Experience with Joiners, Movers, Leavers process and other core Asset Management processes.
- Knowledge of Microsoft Products, Adobe and other Tier 1 vendors.
- Understanding of Information Technology Infrastructure Library (ITIL) and IT Service Management. ITIL Foundations v3 certification a plus.
- Experience with ITSM & SAM toolsets is required, and any knowledge of ServiceNow & Snow Software will be beneficial.
- Can communicate to stakeholders in a clear and confident manner, and have written process documentation to support new ways of working.
- Strong Excel Skills (VLOOKUP, PIVOT)
- Ability to effectively prioritize and execute tasks in high-pressure environment.
What's in it for you?
- Employee discount (hello ASOS discount!)
- ASOS Develops (personal development opportunities across the business)
- Employee sample sales
- Access to a huge range of LinkedIn learning materials
- 25 days paid annual leave + an extra celebration day for a special moment
- Discretionary performance related bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
