IT Administrator

Job Summary: 

Ruggable is looking for a talented mid-level IT Administrator. As part of our growing IT team, you will play a vital role in supporting and troubleshooting our IT systems at our manufacturing facilities and corporate offices. An ideal candidate will be comfortable working cross-functionally and able to collaborate with internal and external stakeholders such as 3rd party vendors and contractors, to achieve results for our team and our customers. 

This role will be a hybrid on-site roll, based out of our plant in Bedford Park, IL for three (3) days a week minimum with some travel to our other production facilities. 

What You’ll Do: 

• Execute the new hire onboarding process to ensure that team members are set up to succeed with technology on their first day (e.g., laptop provisioning, workstation set up)
• Resolve employee issues via phone call, instant message, and email
• Provisioning accounts for new users
• Monitoring and troubleshooting computer systems and networks
• Installing and configuring computer hardware, software, systems, printers and scanners
• Repairing and replacing computer equipment as necessary
• Provides escalated support on and off hours as it relates to job responsibilities
• Provide support to existing team members to deliver a seamless, productive experience
• Occasionally provide remote support to end users who are working from home
• Racking and configuring IT equipment on-site
• Assisting with overarching IT projects 

What You’ll Need to Have:

Required: 

• Must be available to work on-site in Bedford Park, IL
• 2+ years working experience in IT helpdesk or equivalent
• Experience working in Windows and Mac environments
• Ability to work on new and interesting issues while maintaining daily operations
• Able to research issues independently
• Communicate technical issues comprehensively to a non-technical crowd
• Impeccable attention to detail
• Excellent written and verbal communication
• Self-motivated and driven to resolve tasks quickly
• Scrappiness and resourcefulness; not afraid to get your hands dirty and tackle problems
• Travel to other Facilities (up to 4x per year)
• Flexibility to work overtime and weekends as needed

Preferred: 

• 1-3+ years working experience in IT
• Experience working in a mixed Mac/Unix/Windows environment
• Basic understanding of network configurations, IP addressing, networking concepts
• Experience utilizing RMM/MDM tools (e.g.: Solarwinds, Jamf, InTune, etc.)
• Ability to manage users and access through Active Directory, GSuite, and Slack

Compensation:

• $72,000 - $90,000 per year base salary
• An annual bonus percentage that varies based on level of role
• Employer matching (up to 3% of base salary) for company sponsored 401K plan