International Student & Scholar Services (ISSS) supports all of Middlebury’s programs—at the College, the Institute, and the Schools. The office is located on the 2nd floor of the Service Building on the Middlebury College campus in Vermont. ISSS is looking for a self-motivated person who demonstrates initiative and enjoys handling important details while working as part of a team to accomplish worthwhile and impactful goals.
Purpose: The ISSS Student Office Assistant (SOA) assists the ISSS office staff with a variety of projects, activities, and routine tasks. The SOA may offer customer service and support via email and in person to students, staff, faculty and community members in a friendly and professional manner.
Position details:
- Students may be hired for a semester/term or for a specific period for specific shifts, such as for check-in periods during Language Schools. The SOA will be trained to carry out the necessary duties.
- We anticipate 6-10 hours/week when school is in session. During the academic year, SOA should be available to work at least six (6) hours per week, in a minimum of 2-hour shifts, between 9 a.m. and 5 p.m., Monday through Friday.
- The hired student must sign a confidentiality agreement and maintain strict confidentiality.
- This is a primarily in-person position. Remote work may be allowed for specific projects.
- Applicants must submit a résumé, cover letter, and the full names and email addresses of two references to be considered for this position. Strong candidates will be contacted for an interview.
Supervisor: ISSS Data Systems, Engagement & Operations Manager (Loren Scott)
Responsibilities:
- Function as knowledgeable and helpful front line and behind-the-scenes support for ISSS office staff and our clientele as we pursue our daily and strategic goals.
- Assist ISSS clientele by providing information in a timely and consistent way to aid them with ISSS-related concerns. Direct clientele to appropriate resources or ISSS staff member, as needed.
- Contribute to effective and accurate ISSS record management.
- Assist the Administrative and Program Coordinator with ISSS’s Friends of International Students (FIS) program management. Provide input about matches, prepare materials for the matching event, recruit and manage the student volunteers, and assist ISSS staff at the in-person matching event.
- Provide ISSS program support—including preparations for ISSS-sponsored events such as ISSS Express events, Pre-Orientation Reunion Dinner, ISSS visa-related workshops. This may include developing tools to help ISSS evaluate our programming, such as online feedback surveys.
- Communicate with campus offices on behalf of ISSS to gather information/make arrangements for programming or communications with students, faculty, staff, and scholars.
- Help ISSS staff with tasks related to ISSS website updates and redesign.
- Support ISSS team members with various projects and initiatives. Other duties as assigned.
Experience and Qualifications
- Evidence of a strong work ethic (including integrity, responsibility, quality output, discipline, being proactive, and teamwork), along with a high level of reliability and attention to detail.
- Outstanding interpersonal skills, including a willingness to help others and an ability to interact successfully with a diverse clientele in a calm, patient, and friendly way in a fast-paced, office setting.
- Willing and able to take direction from multiple staff members, and to work independently and proactively on projects, while knowing when to ask questions to ensure successful outcomes.
- Ability to recognize and maintain confidential information, and assist with situations that require discretion.
- Word processing and data management experience; Proficiency with Microsoft Office (Word, Outlook, Excel) and/or experience with other office and presentation software expected.
- Prior office experience desired; customer service experience preferred.
Requirements
Student Employment Eligibility:
Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.
Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.
Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.
Student are not eligible to work remotely from International locations.
Hour Limitations:
All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.
