IS Support Specialist

Information Systems Support Specialist

Location: Virginia Beach, Virginia (on-site)

Department: Information Systems

Job Type: Full-Time

Shift: Monday- Friday, On Call and Weekend Rotation, Overtime as Needed

Clinical Classification: Non-Clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

Provides support to end-users both remotely and deskside by resolving complex hardware/desktop software/ networking issues; sets up and administers user accounts; sets ups and administers printers; deploys images to pc’s/laptops; administers and supports mobile devices and continuously strives to improve the end-user experience.

What you’ll do:

• Troubleshoots and resolves complex hardware/software/network issues in a timely fashion escalating to vendors when required and logs in all information into service management system.
• Defines, optimizes and executes image deployment processes for pc equipment and maintains an inventory of all equipment including installation, repairs and deployment.
• Provides a positive customer support experience by building strong relationships, quick follow-up, timely resolution, regular communication with a professional attitude.
• Administers printers including setup, network connectivity and troubleshooting issues.
• Creates and administers user accounts for windows and various applications and optimizes process periodically.
• Assists users with mobile device setup, replacement/upgrade and administration.
• Develops standards for PC’s/printers and related equipment and updates standards periodically based on technological advances.
• Mentors and trains Level 1 technicians in troubleshooting with a goal to increase first call resolution.

What you’ll bring (Minimum Requirements):

• Associate’s degree, Information Systems, Computer Science, or a related field.
• Five (5) years of computer experience in a Service Desk environment.
• Five (5) years of experience with Windows Operating System.

Preferred Experience/Skills/Certifications:

• Bachelor’s degree, Information Systems, Computer Science, or a related field.
• Five (5) years of experience with Service Management Software.
• A+ certification for PC computer service.
• Network + certification for configuring, managing, and troubleshooting networks.
• Microsoft Certified Solutions Associate (MCSA): Windows 7/ Windows 10.

These would be nice too (Knowledge Skills and Abilities):

• Communication Skills: Effective verbal, written and communications skills.
• Microsoft: Microsoft Operating Systems and Microsoft Office including Windows 7 and 10.
• Diagnostic & Management Utilities: Diagnostic and management utilities, including but not limited to: Active Directory, System Center Configuration Manager, and PC Imaging.
• Time Management: Effectively prioritize and execute tasks in a fast-paced team environment; versatility flexibility with competing and changing priorities.
• Working knowledge of Active Directory/ Microsoft Office/ Outlook.
• Working knowledge of printer management.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-worker

Salary: $64,679- $86,238 annually

The pay rate for the successful candidate will depend on geographic location and the candidate’s qualifications and prior relevant experience. The pay range for this position is $64,679 annually (entry-level qualifications) to $86,238 annually (experienced in this role).

* Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met. 

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.