Job Description
Response and ensure the customer inquiries and requests are addressed in a timely manner.
Coordinate with sales team, other internal teams, suppliers to ensure the product
quality and customers’ requirements are met.
Assess the nature of product or service issues and resolve basic to complex support problems for customer inquiries received via emails, calls and other digital channels.
Handle customer complaints according to the Company procedures and service
standard.
Communicate with sales team and key vendors regarding the latest development
of the customers and to maintain updated customer profile information.
Proactively share among team members on new product / system knowledge and
on lessons learnt from the mistakes to improve the quality of the whole team.
Assist and back up other team members and provide supports and report to
Supervisor.
Work is performed under limited supervision with considerable latitude for the use of initiative and independent judgment
Qualifications
Should passed GCE A/L with minimum 3 credits
1 or more years of customer support experience dealing with complex issues, troubleshooting and problem resolution in a trending industry will be an added advantage
Diploma or equivalent combination of education will be an added advantage
Strong written, verbal skills in English
Exceptional writing abilities to provide clear and empathetic customer support via emails
Strong communication and interpersonal skills
Basic software knowledge, strong Web and Mobile App navigational experience and the ability to pick up new technology quickly
Ability to multitask efficiently
