The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Network Design Engineer will engage with Product Management to explore new product ideas and develop ways of integrating these with the RISE network while ensuring the existing network remains stable and supportable. The role involves managing complex network projects, providing expert guidance on network issues, and supporting Sales teams with advanced solutions. Responsibilities include conducting training, creating materials, reviewing Change MOPs, resolving network faults, and using diagnostic tools for performance reporting. Additionally, the role includes managing network capacity, exploring new technologies, designing and testing solutions, and maintaining documentation and planning for ongoing network support
Duties and responsibilities
- Conduct training internal or external on relevant new topics, including creating materials
- Acts independently to determine methods and procedures on new or special assignments, under high level guidance of the Architect
- Provide expert level guidance on BGP routing issues
- Review Change MOPs from other engineers for technical approval and escalate those which are outside of your knowledge
- Manages complex project based work to the required deadlines based on high level guidance from the Architect.
- Resolve complex and new faults through applying existing fundamental knowledge of the systems in use
- Uses network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
- Provides reports and proposals for improvement, to specialists, users and managers.
- Support our Sales teams with complex solutions, including engagements directly with customers
- Engage with Product Management to explore new product ideas and develop ways of integrating these with the RISE network while ensuring the existing network remains stable and supportable
- Take a leadership role in handling Network capacity (service bandwidth and hardware capability) and advocating for needed upgrades
- Create capacity reports as required by leadership
- Constantly investigate new technologies and their applicability to the RISE network
- Design and test new network solutions to meet the needs of Product Management and/or to improve the efficiency of current networks
- Create documentation for your solutions to ensure they remain supportable by the wider team
- Plans, schedules and monitors work of both self and others involved in project work to meet time and quality targets
Qualifications
- 5+ years of related experience
- Experience in developing methods of procedure and operational design work
- Advanced understanding of IP networking concepts that would be roughly equivalent to JNCIP level, including an understanding of MPLS/RSVP in carrier networks.
- required skills BGP, MPLS, Network Design, OSPF
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
