Internship - Customer Success Manager

Location: Amsterdam, Hybrid (3 days per week in the office, 2 days per week at home)
Internship Length: Flexible, approximately 6 months, with the possibility of joining our team after a successful evaluation.

Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment?

At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our CSM team, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!

Workwize: Impacting the world by enabling the hybrid/remote working model
Hybrid working has become the new norm, and it’s here to stay.
At Workwize, we empower companies to connect with their employees by providing the right tools and equipment to ensure their success. Through our centralized platform, we streamline the process of provisioning, maintaining, and managing remote and hybrid office equipment and services. Our mission is to help forward-thinking companies unlock their growth potential and make a tangible impact on the world.

What you will learn:

• Customer Success best practices: Learn how CSMs drive customer satisfaction, growth, and retention.

• Data & Analytics: Dive deep into customer data to help the CSM team identify trends and opportunities for improvement.

• Cross-functional collaboration: Work alongside our operational teams to ensure seamless customer experiences.

• Strategic engagement: Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions.

Key Responsibilities:

• Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.

• Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions.

• Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.

• Help prepare Business Review data, Success Plan data, and other ad-hoc reports as needed.

• Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.