About Quizlet:
Inspired by our belief that anyone can learn anything and powered by our own curiosity, we build the smartest tools we can imagine to help students learn.
Quizlet is the popular, global learning platform and app that millions of students, teachers and everyday people use to study any subject imaginable for school, work or as part of their personal interests -- including two-thirds of high school students and half of all college students in the US. Combining cognitive science and machine learning, Quizlet guides students through adaptive study activities to confidently reach their learning goals. We’re on track to become the undisputed leader in user-generated learning content and engagement, at the scale of YouTube.
Valued at $1 billion, Quizlet has raised over $60 million in venture capital from investors including Icon Ventures, Union Square Ventures, General Atlantic, Costanoa Ventures, Owl Ventures, and Altos Ventures.
To serve our global community of learners, our teams tackle lofty technical challenges and design for use cases across cultures and languages. We work hard, act like owners, and collaborate every chance we get. We’re energized by the potential to power more learners through multiple approaches and various tools.
About the Team:
Quizlet’s User Research team is responsible for finding both qualitative and quantitative insights about learners and educators of all kinds, all over the world, to inform both the products and marketing of Quizlet. Since its founding in 2019, the team has played a pivotal role in the company’s product and marketing strategies.
About the Role:
As a research manager focused on international markets, you’ll be responsible for: identifying, vetting, and project managing international agencies and moderators. You'll uncover user insights through both qualitative and quantitative methods, framing new product opportunities that span markets and informing per-market value propositions and growth tactics. In total, this role will be a key input for setting international strategy at Quizlet, including which markets and segments to pursue, as well as how to win against competition and bring more learners to our platforms.
This role will report to the Director of User Research and Content Design.
On a daily basis, you’ll partner with the international expansion team, product management, product analytics, other researchers, and user research to develop strategies to ensure Quizlet becomes a go-to study app for students in new markets while strengthening our positions in existing ones.
As a strong researcher, you’ll lead research efforts for English and non-English speaking countries, developing systems to increase our learner understanding. As an experienced vendor manager, you’ll know how to identify first-rate partners, steer clear of charlatans, and efficiently and effectively direct them to deliver against our research goals. More than that, you’ll be able to apply an expert researcher’s hand to transforming those initial deliverables into rich, resonant stories that become deeply embedded into the minds of leaders and teams at Quizlet as they seek to act on insights.
Insights don’t travel without being woven into a good story. You will thrive in this role if you are excellent at making your audiences care about the people our team speaks with, pulls out the nuggets and insights that incite change, and can make use of multiple media in order to make a story thought-provoking, richly detailed, emotional, but also concise and actionable.
This is a hybrid role based out of our San Francisco office hub.
In this role, you will:
- Plan and lead qualitative, quantitative, and data-supported research studies of various scales to help inform product, marketing, design, and business strategies
- Partner with our international organization to uncover critical insights as we expand to and focus on new markets
- Travel to a few key markets (maximum 4x per year) to conduct research in person
- Work flexible hours in order to oversee projects being conducted in time zones far from home; it won’t be all the time, but some early mornings and late nights are a given for this role some of the time
- Lead relationships with our portfolio of international research partners, especially cultivating and vetting new ones, and writing requests for proposal and helping to shepherd agreements through procurement
- Collaborate with design, marketing, product and engineering teams to scope studies, build team empathy, and implement findings
- Coach and advise designers, marketing managers, and product managers conducting their own research projects
- Work with data analysts and scientists to discover insights in data to expand upon and further your own research
What you bring to the table:
- 6-10 years experience in a market or user research role at a consumer-facing company
- 2+ years of experience directly managing research vendors in non-anglophone markets
- Strong leadership qualities with a proven ability to influence cross-functional teams. You’ll be confident in creative problem solving and have strong interpersonal skills
- Strong research skills, including surveys, interviews, and competitive intelligence; data analysis skills a plus
- Excellent skills in identifying insights that are non-obvious, building evidence for them, and convincing skeptics of their value and impact
- Excellent organizational, prioritization, and communication skills with a high attention to detail
- Comfort with ambiguity, uncertainty, and a rapidly evolving business landscape
- Scaling-mindset with a good understanding of how product and marketing teams tend to evaluate investment opportunities
Bonus points if you have:
- Familiarity with the ed tech landscape and/or Gen Z consumers
- Experience working within a freemium consumer subscriptions business
- Experience on an international marketing team or specific market growth team
- Experience working for an agency or company focused on serving 13 to 35 year-old audiences outside the US
- Speak a non-English language fluently
Compensation, Benefits & Perks:
- Quizlet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary transparency helps to mitigate unfair hiring practices when it comes to discrimination and pay gaps. Total compensation for this role is market competitive, including a starting base salary of $178,000 - $210,000, depending on location and experience, as well as company stock options
- Collaborate with your manager and team to create a healthy work-life balance
- 20 vacation days (and we expect you to take them!)
- Competitive health, dental, and vision insurance (100% employee and 75% dependent PPO, HMO, VSP Choice)
- Employer-sponsored 401k plan with company match
- Access to LinkedIn Learning and other resources to support professional growth
- Paid Family Leave, FSA, HSA, Commuter benefits, Wellness benefits
- 40 hours of annual paid time off to participate in volunteer programs of choice
We strive to make everyone feel comfortable and welcome!
We work to create a holistic interview process, where both Quizlet and candidates have an opportunity to view what it would be like to work together, in exploring a mutually beneficial partnership.
We provide a transparent setting, that gives a comprehensive view of who we are!
In Closing:
We hope you are excited about everything you read so far. We highly encourage you to apply for this position, even if you feel you do not meet all the requirements. Quizlet is always looking for amazing folks that believe in our mission and can contribute to our team in various ways - not merely candidates that fit a certain mold.
We have a bias for action, take initiative, and take pride in delivering results. We make informed decisions whenever possible but are unafraid to take calculated risks on great ideas to promote learning. We embrace challenges and see effort as the path to mastery. We’re constantly seeking opportunities to learn and we embrace curiosity. Quality matters at Quizlet, and we hold the bar high on everything we do.
We treat each other with honesty and respect, encourage vigorous debate, and seek critical feedback. We value diversity, humility, transparency, and collaboration as the best paths to our success — as individuals, as a team, and as a company.
Quizlet’s success as an online learning community depends on a strong commitment to diversity, equity, and inclusion. We are actively working to build a team that is representative of the diverse communities we serve, and an open, inclusive work environment where all employees can thrive. As an equal opportunity employer and a tech company committed to societal change, we welcome applicants from all backgrounds. Women, people of color, members of the LGBTQ+ community, individuals with disabilities, and veterans are strongly encouraged to apply. Come join us!
To All Recruiters and Placement Agencies:
At this time Quizlet does not accept unsolicited agency resumes and/or profiles.
Please do not forward unsolicited agency resumes to our website or to any Quizlet employee. Quizlet will not pay fees to any third-party agency or firm nor will it be responsible for any agency fees associated with unsolicited resumes. All unsolicited resumes received will be considered the property of Quizlet.
