Internal IT Specialist

Internal IT Specialist 

We are looking for a temp to hire Internal IT Team Specialist to join our RELEX family in Atlanta, GA. In the capacity of IT Support Specialist, the primary responsibility is to offer initial technical assistance, address user issues, and provide administrative support for office IT equipment. This role falls under the category of first-level support, meaning it doesn't necessitate extensive technical expertise. Collaboration with our IT Operations team is integral, and support for second and third-level issues, which may involve our IT vendors or partners, will be available. Comprehensive training will be provided to equip individuals with the requisite skills. This position serves as a gateway into the IT organization, affording opportunities for skill development and the establishment of a potential career path within the IT field. 

Join us as an Internal IT Specialist, and this is some of what you’ll be doing: 

Support:

• Monitor and manage the global helpdesk system, prioritizing and resolving issues based on urgency and business needs. 
• Perform routine maintenance, troubleshoot hardware issues, and coordinate repairs when necessary. 
• Configure and manage user accounts, permissions, and access across various systems (Active Directory, Office 365, etc.). 
• Resolve technical problems, answer inquiries, and guide users in a clear and concise manner. 
• Assist users with software-related inquiries, including login issues, access, and functionality. 

Task:

• Participate in the evaluation and selection of IT solutions that meet the needs of a diverse, international workforce. 
• The ideal candidate will have a solid technical background, excellent communication skills, and the ability to troubleshoot and resolve issues in a global, multi-cultural environment. 
• Ensure security through access controls and process Information security tickets  
• Knowledge of ITIL framework and experience using ITSM tools is a plus. 

What you’ll bring to the table:

• Bachelor's degree or equivalent experience in the field of Information Systems Technology, Computer Science, or similar field 
• It’s okay if they are currently in school  
• Experience working with following environments: Mac OS, Windows 10, Azure Active Directory, and Exchange / Office 365. 
• You have experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobile phones, etc. 
• 5+ years of experience (flexible)  
• Ability to document IT processes, procedures, and troubleshooting guides  
• Office time 3 days a week 

What we consider as an advantage:

• Experience with OKTA, Azure, JAMF, Slack and Jira
• Interest and enthusiasm to solve users’ problems.
• Independent and ability to be proactive  
• Cloud/Hosted environment experience preferred. 
• You have great communication skills and can explain technical concepts with simple words. 
• You are fluent in both verbal and written English. 
• You have a good attitude, and you are fun to work with! 
• Willing to make minor adjustment to working time because we are in international team  
• Ability to work independently and prioritize tasks in a fast-paced, global environment. 

Our US Office:

RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!

Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays

We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all. 

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.

About RELEX: 

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.