Intern - IT Support

Introduction to Demandbase: 

Demandbase is the Smarter GTM™ company for B2B brands. We help marketing and sales teams overcome the disruptive data and technology fragmentation that inhibits insight and forces them to spam their prospects. We do this by injecting Account Intelligence into every step of the buyer journey, wherever our clients interact with customers, and by helping them orchestrate every action across systems and channels - through advertising, account-based experience, and sales motions. The result? You spot opportunities earlier, engage with them more intelligently, and close deals faster. 

As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, New York, Seattle, and teams in the UK and India, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area.

We're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!

We are looking for an enthusiastic IT intern to join our team, providing technical support and contributing to key IT functions. This role will provide hands-on experience across various IT areas, including end-user support, asset management, and systems maintenance, allowing you to gain valuable skills in a real-world environment.

Key Responsibilities:

• Handle end-user requests and troubleshoot hardware, software, applications, and network issues.
• Set up for new employees – collecting requirements, imaging, setup, deployment, induction, and follow-up.
• Maintain and update the IT asset inventory to ensure accurate tracking of equipment.
• Research, recommend, and deploy IT hardware and services.
• Ability to think outside the box and demonstrate forward-thinking.
• Manage basic IT tickets, ensuring SLA compliance and timely resolution of issues.
• Must be able to handle JIRA and ITSM tools.
• Document procedures, configurations, and changes to the IT environment.
• Respond to internal IT support requests and provide basic user training.
• Assist in regular system updates, patches, and software installations.
• Manage video conferencing or audio and video setup in the office.
• Manage MDM (Mobile Device Management) tools for mobile device provisioning, security, and monitoring.
• Available to work evenings with the US team

Skills

• Quick Learning: Ability to absorb new concepts and tools quickly.
• Hands-on Experience with Microsoft O365 Products: Familiarity with O365 and Google Workspace applications is essential.
• Networking Knowledge: Understanding of fundamental networking protocols and infrastructure.
• Operating System Knowledge: Basic familiarity with Windows, macOS, and Linux operating systems.
• Scripting Skills: Basic knowledge of scripting languages (e.g., Shell, Bash, Python) for automation tasks.
• Communication Skills: Strong verbal and written communication skills; multilingual ability is a plus.
• Additional Skills: Attention to detail, customer service orientation, and a collaborative team approach.

Our Commitment to Diversity, Equity, and Inclusion at Demandbase

At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.

We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!

We acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.