We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
You will be joining the Customer Support - Knowledge & Operations team in the Celonis Munich office, reporting directly to the Head of Knowledge Management. Our team is focused on optimizing knowledge sharing and operations to enhance customer support effectiveness across the organization.
The Role:
As the Tools Intern, you'll gain hands-on experience with Salesforce, a leading CRM platform, and deepen your understanding of how technology supports a large-scale customer support operation. You'll collaborate with various teams, enhancing your problem-solving, QA testing, and bug reporting skills. You'll also develop key project management abilities by driving bug fixes and enhancements from identification to resolution. This role provides a unique opportunity to grow your technical and communication skills, and contribute to improving the tools and processes that drive customer success.
The work you’ll do:
The qualifications you need:
What Celonis Can Offer You:
About Us:
Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Equal Opportunity at Celonis:
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
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