Inclusion at Bumble Inc.  Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help. In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc). Bumble Inc. is looking for an Operations Lead Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team. In this position, you will be overseeing the day-to-day operations of the company's effort to maintain a safe and trustworthy online environment across all our Bumble Inc. platforms. This role will support moderation operations globally. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on: - Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships - Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms - Supporting members who experience safety incidents in a trauma-informed, empathetic manner  This role will be based in the US reporting to the Senior Content Behavior & Integrity Manager. Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content. What You'll Do:

Deliver comprehensive process design and continuous improvement initiatives to enable operations teams to deliver quality moderation at scale

Manage relationships with BPO partners, ensuring alignment on quality, performance, and operational goals while driving continuous improvements in outsourced moderation and enforcement workflows.

Collaborate with cross-functional stakeholders to deploy initiatives and programs aimed at enhancing operational efficiency and improving moderation tooling

Provide coaching to a team of moderators who review reported content and actors and enforce Bumble Inc’s Community Guidelines

Analyze data to identify trends in policy violations and operational workflows, conduct root cause analyses, and make recommendations for improvements to enforcement processes and policies

Track and report on performance metrics, conduct quality assurance checks, analyze and develop productivity reports for operations teams

Execute a qualitative and quantitative strategy for improving overall quality performance, mitigating operational risk, and proactively identifying trends and operational improvements in collaboration with Learning & Development and Quality Assurance teams

Provide strategic input on the development and optimization of Trust & Safety systems and tooling, ensuring they effectively support enforcement and operational efficiency

Develop broad, team-wide expertise across a wide range of harm and abuse areas

Partner with stakeholders to optimize detection and review systems, ensuring moderation tooling is effective, scalable, and continuously improving to meet evolving safety challenges

Lead projects and drive the success of Trust Operations objectives by achieving assigned key results

Participate in on-call rotations for nights, weekends, holidays, and as needed

Required Experience & Skills:

3-4 years of demonstrated experience in content moderation operations for a consumer-facing online service

Experience working with quantitative and qualitative data, including research findings, to support recommendations and inform decision making

Have experience with spam mitigation and enforcement strategies to detect, prevent, and reduce unwanted or inauthentic activity at scale

Demonstrated ability to lead and implement projects at scale; project management experience with a focus on operations is preferred

Experience collaborating with cross-functional teams, including policy, product, engineering, and vendors

Strong oral and written communication and stakeholder management skills

Proficient in Spanish, Portuguese, French or second language is preferred

Previous people management experience is preferred

Who You Are:

Are passionate about Bumble’s mission and valuesAre an engaging and clear communicator that knows how to leverage data to drive operational changes

Have strong collaboration skills and are able to work closely on process and policy with stakeholders across large, cross-functional teams, including Trust & Safety and Customer Support

Have a high tolerance for ambiguity and are able to drive team alignment on operations strategy 

Able to view and moderate potentially problematic or sexual content and enforce rules without personal biases

Able to understand, evaluate, and differentiate a range of technical solutions to content moderation challenges

Have fluency in product development and can effectively communicate Safety needs into tooling and system design

Have a strong grasp of policy development and experience effectively operationalizing policy changes