Integrations Manager

How you’ll be contributing to Accurx as an Integrations Manager…

As Integrations Manager, you will be responsible for two broad sets of stakeholder relationships so we can continue to deliver fantastic products to our thousands of users across the UK. This consists of the relationships we have with key external NHS stakeholders and the relationships we have with technical integration partners, so that we can fit seamlessly into the workflows of our users. You will work primarily with our Integrations team and the wider Service Management function, acting as an intermediary between them and our external partners, as well as interacting with our product teams across the business.

Reporting into our Head of Service Management, you’ll be responsible for the day to day operations of keeping our integrations operating effectively, going through assurance and governance processes for new or changing integrations, and escalating/managing any challenges with stakeholders. You will be expected to think about how we can build strategic and proactive relationships with these partners to enable us to deliver the product functionality needed to achieve our vision.

Some of the projects that you can expect to work on include integrations with new hospital patient record and patient administration systems, being one of the main operational contacts for our key primary care integration partners, and working closely with NHS bodies to ensure we’re meeting their requirements.  

Your day to day tasks, should you choose to accept this mission 🤝…

• You’ll be responsible for scoping the assurance work required for new integrations in collaboration with relevant product/engineering teams
• You’ll be the single person responsible and accountable for creating and running the process required for maintaining existing integrations and setting up new integrations, with clear internal escalation points and roles/responsibilities.
• You'll be the operational expert for all our integrations, understanding how they interact with the product, what impact our product usage has on the integrated 3rd parties as usage changes over time, where dependencies lie and which stakeholders to involve and when.
• You’ll be the operational point of contact for external non-technical stakeholders and own the external reporting obligations we’re contractually bound to with our stakeholders
• You’ll be the single point of contact for technical integration partners, acting as the escalation point for issues they raise, and able to proactively take challenges and improvement opportunities to them.
• You’ll work closely with our engineering function to improve how we manage changes to integrations, ensuring we’re not negatively impacting release cycles.
• You’ll programme manage work to change existing or introduce new integrations, collaborating with our engineering function to ensure how engineering work is sequenced fits in with the overall plan to get integrations assured and operationally ready as quickly as possible. (Note: this does not require you to manage engineering delivery on a day–to-day basis.)
• You’ll work with our Product and Go To Market functions to scope the commercial opportunities of new integrations.
• You’ll work closely with our Data Privacy, Information Risk, Security and Clinical teams to ensure we’re meeting safety requirements with our integrations.

 What the team say…

“This is a really exciting opportunity to work in and help develop a new key function at Accurx. We have so many great people here and this role will give you the chance to work with a wide variety of them - from Product to Engineering and Commercial. Most importantly, the role will ensure that we can continue to be a trusted supplier to the NHS that provides high quality products and services which our users can continue to love using.” Will Drewery, Senior Operations Manager 

If you want to hear from some of our Accufolk about what it's like to work for us, take a look at a video from our 2023 summer conference!🤩

 We'd really like to hear from you, if…

• You have experience working within healthcare/the NHS or a supplier to the sector. We’re after someone who knows how the sector operates and the standards/requirements that suppliers need to meet. 
• You have a bias for action and are able to tackle complex problems with pragmatic solutions.
• You have experience working within a technical integrations (or service management) function in a software as a service company. 
• You have experience working with stakeholders across multiple functions to help deliver and maintain multiple integrations so that they meet product needs and deliver value to users.
• You have some understanding of the concepts of service management, and can execute end-to-end processes.
• You are able to translate technical concepts into language that others who may be less familiar will understand.
• You have some experience delivering actions required as part of incident, change and problem management.
• You're a high performer: you connect to our high-performance principles
• You're mission-driven: you care about positively impacting the lives of millions
• You’re always collaborating: you place team success over personal success and you enjoy working in an open, collaborative environment.
• You demonstrate responsible ownership: when you see something not working, you'll flag it and be part of the solution
• You seek continuous improvement: you’re always developing new skills and insights, while exploring ways to do things better
• You’re mindful of balance: you're conscious of your own health and that of others. You think carefully about how best to focus your efforts, knowing when to push yourself to reach a goal.

 What do we offer..?🤔

💰 £45,000 - £65,000 + the value of £31,500 share options

🤝 Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more.

🏢 We are office first, all accuFolk come to our office in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here.

📚 Allocated annual learning & development budget 

🐣 Enhanced parental leave policy

🙏 Prayer, meditation and breastfeeding room

🗣 In house therapists available daily

🌴 Working abroad policy

👩‍🍳We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

...And much more.