The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
Nuvei (Nasdaq: NVEI) (TSX: NVEI) is bringing payments up to speed. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack. We believe in turning payment barriers into accelerants, propelling businesses forward with tailored solutions. With a single integration and advanced customization tools, Nuvei delivers unsurpassed flexibility that enables businesses to adapt quickly and enter new markets seamlessly.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
The Nuvei Integration Services expert plays a crucial role in contributing to the day-to-day operations and activities of the Integration Services department. This position requires you to develop a deep knowledge of the Nuvei integration services and environment. You must build your expertise and knowledge in Nuvei integration API products.
The primary role of the position is to provide the Integration support team with 3rd level technical support services, but it also involves collaboration with other internal teams, including Sales, Relationship Management, R&D Product, System Analysts, and more, to deliver high-level technical solutions.
Hybrid working model - Employees are required to work in the office for a minimum of 2 days per week.
Responsibilities
- Provide adequate support and guidance to our integration teams and other stakeholders.
- Serve as an escalation point of contact for technical queries related to integration (3rd-level support).
- Support the 1st and 2nd level integration teams and ensure timely resolution of any issues by coordinating with various teams, including Product/R&D, SA, Account Managers/Operations, TCSM, and other stakeholders, to address client needs.
- Perform sign-off on new products in the sandbox environment and assist the technical implementation and integration service roles, ensuring that the integration support team receives practical and helpful support and knowledge.
- Assist in the technical implementation and integration service roles, ensuring practical and helpful support and knowledge are provided to Nuvei’s integration support team.
- Contribute to adopting new technology, tools, processes, and procedures to enhance our services.
- Work collaboratively within the team to achieve goals and objectives, providing regular feedback on performance.
- Contribute to delivering excellent service experiences and participating in strategic programs.
- Demonstrate support for the corporate mission, core values, and long-term objectives.
- Provide regular updates and highlight any technical issues to the team.
Requirements
- Hands-on technical experience in the Payments/Fintech industry
- Proven experience in a technical Support role in an international high-tech company.
- Knowledge and experience in the alternative payment options space.
- Familiarity with REST API and SDK, understanding technical architecture, APIs, and overall system design.
- Three or more years of relevant experience in a technical role, demonstrating the ability to solve technical issues.
- Strong analytical and problem-solving abilities, with the capability to use data to support assumptions and define metrics.
- Collaborative thought partnered with the ability to work across multiple team boundaries.
- Ability to work under stress and pressure; occasional availability after working hours may be required.
- Problem-solving skills and the ability to analyze complex schemes.
- Professional level of English; proficiency in another language is an advantage.
Benefits
- A challenging job in a fast-developing, international company.
- A friendly work environment where you can thrive and develop your skills.
- Career advancement possibilities.
- Competitive remuneration package.
Please send your resume in English.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
