Integration Reliability Engineer, Technical Operations

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s ambitions are moving beyond payments and “up the stack” to help our users run their businesses more effectively. The BaaS (Banking-as-a-Service) organization is developing two essential components of this evolution: Issuing and Treasury.

Issuing is developing new APIs to empower businesses to launch physical and virtual card programs. Treasury enables businesses built on top of our APIs to hold funds, pay bills, earn yield and manage cash flow in more efficient ways. We aim to help businesses deploy novel use cases that rely on fully programmable payment instruments. In recent news, Issuing recently hit a cumulative milestone of issuing 200 million cards to our customers and we’ve enabled a new banking integration on Treasury with Fifth Third Bank. 

Integration Reliability Engineers within the BaaS organization are a dynamic and key component of Stripe's success. We sit at the intersection of product engineers, product managers and go-to-market teams to ensure our card programs & APIs with our financial partners and card networks are operating in an reliable & efficient manner for businesses integrating with Stripe Issuing & Treasury.  Additionally, our team partners closely with finance, partnerships and engineering teams to ensure timely delivery of accurate data between financial partners, internal stakeholders, and Stripe leaders.

What you’ll do

Responsibilities

• Become a domain expert in an area of Stripe’s Issuing & Treasury stacks
• Handle inquiries from internal Stripes and external partners' technical teams, often requiring detailed investigation and sometimes code changes
• Engage with Stripe's financial partners to drive alignment on product usage, troubleshoot and solve technical problems or breakages 
• Organize and direct complex technical changes and projects between Stripe and our partners
• Identify and automate inefficient or unnecessary manual processes through code changes, partner agreements, or making and coordinating more complex code changes across Stripe
• Design future anomaly detection systems and tools to ensure that data flowing through our partner and internal systems is reliable and correct
• Collaborate across the company, including engineering, accounting, financial partnerships and product, to trace and account for billions of dollars moving through the Stripe platform

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Integration Reliability Engineering roles are one part coding and one part managing projects. The ideal candidate will have experience in both, but successful candidates may index more highly in one or the other. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework.

• Ability to write high quality code. We work mostly in Ruby and Java. However, languages can be learned: we care much more about your general coding skill than knowledge of a particular language or framework
• Comfort using SQL to navigate Stripe's data and diagnose the scope and urgency of issues
• Comfort with developer tools (e.g. git), and an ability to make well-scoped code changes in Stripe's codebase
• Great technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces.
• Great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences
• The will to deliver results, with an ability to establish priorities and reliably execute on solutions (often with hard external deadlines)
• An instinct to produce work that increases the impact of others, and helps us scale and grow (e.g. documentation, tools)