Integrated Client Vertical Lead - Finance

Life as an Integrated Client Lead, Merkle UKI

Within this role you will:

·        Have passion for the customer and our services must be what gets you up in the morning. This is the cornerstone to deliver Customer Experience Marketing. Driving Client Service behaviours and outcomes is critical to the success of our business.

·        Be commercially responsible for growth and margin and see this as an integral part of your role. Profitability is critical and you must always be on top of your book of business.

·        Use client satisfaction is an important metric as happy clients will trust your team with more work. You and your team will challenge the client and bring new opportunities to them as their partner.

·        Alongside the Client Service team, be an invaluable and extended part of the client’s team. Our culture is to encourage the team to be at the client’s offices to help build relationships and trust.

·        Be comfortable understanding the detail of solutions as part of an escalation or negotiation but also leading a pitch for a new opportunity.

·        Be excited by sales. This role is not about managing clients but growing clients and winning new business through new services and solutions that create outcomes for their business. This must be a craving, not a job to be done. Your KPIs are clear around revenue, margin contribution, growth and NPS. To deliver that, you must be a sales-oriented individual.

·        In addition to role KPIs, we expect leaders at this level to manage outcomes in our DEI initiatives and other strategic initiatives and programmes of work across the business.

What we are looking for in you

·       Strategic and operational experience (we anticipate circa 10+ years) working with CRM, AdTech and MarTech, databases, cloud-based solutions, data and digital, with at least 10 years of working with Automotive (FS) clients.

·       A collaborative, team player who puts the client needs first collaborating across the business to deliver revenue growth aligned to our clients business goals and challenges

·       Evidence of personal contribution to client’s growth and business growth on large accounts

·       Additionally, evidence of scaling personal achievement in to leading large Client Service teams to success for clients and the business. This includes demonstrating a experience attracting and developing talent.

·       Motivated by building client relationships based on value, trust and new ideas and scaling this through teams to deliver

·       Prepared to be the point of escalation for operational, strategic and commercial issues across the team

·       Accurate business forecasting is critical to the success of this role so experience balancing sales pipelines with business forecasting is key

·       Commercial acumen and instincts across contract negotiation, pricing, risk and reward with experience creating and developing commercial partnerships

·       Experience working across and through a matrix organisation to deliver outcomes and decisions quickly

·       Motivated, need only apply. Merkle is a fast-paced and challenging organisation. You must not wait for solutions; the expectation is that you deliver them.

·       Proactivity and salesmanship is critical to this role. You are not managing a client book, you are building a strategic platform for your client portfolio and driving Merkle’s and dentsu’s value into the client’s business.

·       Leaders are expected to embody and exhibit our brand values that create an open, inclusive business that drives outcome for clients and our business.

·       Natural curiosity and openness, with fun, is what will make you successful.

A few of the benefits

• You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through dentsu University, and free access to LinkedIn learning
• 29+ days of annual leave (25 days of regular holidays, Birthdays off and 3 additional wellness days) We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
• You'll have a hybrid working schedule, with flexible start/end hours

Dentsu is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, colour, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.

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