WHAT IS YOUR ROLE
We are seeking an entry-level Insurance Verification Agent to work closely with our Insurance Billing team. This role primarily involves contacting insurance companies via phone to obtain essential benefits information for our Users.
WHAT WILL YOU DO
- Work closely with our Insurance Billing team and our customer support team.
- Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits.
- Collect and accurately record information related to insurance coverage, co-pays, and deductibles.
- Update patient accounts with verified insurance information to ensure proper billing and processing of their order.
- Communicate with insurance agents.
- Validate if the patient's needed service, can be serviced or not.
- Tag tickets.
- Tag orders in the system.
Requirements
YOU HAVE…
- Strong English communication skills, both verbal and written.
- Excellent attention to detail and ability to collect accurate information.
- Availability to work daytime hours in either PST or EST, Monday to Friday.
- Proficient in phone-based communication.
- Basic computer skills and data entry proficiency.
- Prior insurance or DME experience is a plus, but not mandatory.
- Commitment to patient confidentiality and adherence to HIPAA guidelines.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
- Health Insurance
- Training & Development
- HMO on-day-one
- Paid Bereavement & Family Leave
- Maternity Leave
- Paternity Leave
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Solo/Single Parent Leave
- Special Leave Benefits for Women
- Mental Health Support
