We’re SimplyIOA, an InsureTech company based out of Lake Mary, FL with local offices located in Key Largo, Marathon, and Key West. We are backed by one of the nation's largest insurance brokers, Insurance Office of America. In partnership with some of the most respected and trusted insurance providers, such as Progressive, Safeco, Travelers, and Nationwide, SimplyIOA is the nation’s first fully-integrated comparison, quote and buy platform. The industry‐leading technology, underpinned by sophisticated data science and machine learning, allows consumers to compare providers, receive quotes and buy an insurance policy online within 3 minutes.
At SimplyIOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the SimplyIOA team you truly become a partner in our shared success.
Customer Service Representative's success factors include:
- Meets all performance requirements regarding production, quality, and service
- Delivers outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests
- Provides positive contribution to risk services team, demonstrating a strong work ethic, positive attitude, and willingness to assist others at all times
- Acts as back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence
- Constantly looks for, recommends, and implements process improvements and best practices to improve individual, team, and organizational effectiveness
- Serves as risk services subject matter resource for team, answering questions, providing support, and developing solutions to client problems
- Monitors Individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required
- Maintains frequent and transparent communication regarding individual performance and activities with supervisor, and seeks, accepts, and implements performance coaching
- Works effectively with Producers and account team personnel, seeking input and developing win-win solutions to any claims related process, service, quality, or productivity issues, this includes identifying and understanding insurance related forms of communication
- Complies with all company work rules, standards, and policies and procedures at all times
- Establishes a basic understanding of technical competence and industry/market terms and programs
Qualified candidates will have:
- Exceptional customer service skills
- Excellent multi-tasking, organizational, and decision-making skills
- Outstanding verbal/written communication skills
- Ability to perform large work volumes with high degrees of accuracy
- PC proficiency
- Exceptional personal character
- High School Diploma (or equivalent)
Great Reasons to Work at SimplyIOA include:
- Competitive salaries and bonus earning potential
- We will pay for you to get your insurance license!
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work/family life balance and community service
- Teammates who share your drive for excellence
- Knowing every day you are helping our clients protect their families and businesses
If you're ready to take a leap forward in your career, please click below to apply. Any candidates meeting the qualification requirements for the Customer Service Representative position will be contacted. We’re looking forward to hearing from you!
