The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Overview of the role
As part of the Learning & Documentation team, the Instructional Designer/ Trainer designs, delivers, and coordinates workshops and other educational presentations on a wide variety of subjects for both internal and external audiences. The Corporate Trainer provides standardized operational support training for both new-hires as well as cross-training, or upskilling tenured employees. In addition, the Corporate Trainer is responsible for delivering training to global merchants and partners, working closely with our Business Development teams. To achieve this end, the Corporate Trainer works closely with all members of the Learning & Documentation team for creation and management of coursework and documentation as well as relevant teams within Nuvei
Hybrid working model - Employees are required to work in the office for a minimum of 2 days per week.
Key responsibilities include, but are not limited to:
- Deliver training for new and tenured employees leveraging proven adult learning techniques.
- Deliver training for external merchants and partners striving to understand and meet their needs.
- Gather and analyze information to design, develop, and deliver new training programs to positively impact the organization.
- Deliver training leveraging a variety of methods: traditional classroom, one-on-one, virtual, self-paced, etc.
- Perform training needs analysis by assessing the skill level, performance, and competence of each learner.
- Conduct validation activities, exams, and formal training plan reviews or updates, as applicable; make recommendations based on results.
- Suggest improvements to be made in training processes to senior management; develop strategies for process improvement.
- Report on performance and behavior of participants to management and other parties as needed.
- Promote and advocate the concepts of peak performance and self-improvement across the organization.
- Identify relevant training needs, documentation, and opportunities.
- Track participant enrollment, progress, and other information by maintaining a database.
- Establish and maintain familiarity with the latest in texts, materials, teaching aids, and training techniques relevant to the organization and its goals and objectives.
- Generate positive attitudes and high morale in employees by nurturing a culture of cooperation and enthusiasm.
- Be an example of corporate values and an ambassador of company brand.
Requirements
- University degree in adult education, human resources, communications, or comparable experience.
- Preferred 2 years of experience as a corporate trainer or equivalent.
- Experience assessing training needs, creating training materials to fulfill those needs, and delivering the training.
- Demonstrated ability to create high quality presentations using a variety of technologies and web tools.
- Advanced written and oral communication skills, with the ability to communicate with individuals at all levels of learning.
- Knowledge of motivational, perceptual, and emotional forces and how they affect the learning process.
- Demonstrated ability to train, coach, evaluate, and improve others.
- Able to custom-fit training materials around individual needs.
- Excellent listening, observing, and questioning skills.
- Motivated, energetic, goal-oriented, and positive outlook critical.
- Training experience in contact center preferred.
- Strong customer service mindset.
- Strong sense of professionalism and diplomacy.
- Able to build and maintain lasting relationships with other departments, key business partners, and other stakeholders.
- Strong work ethic and positive team attitude.
Benefits
- A challenging job in a fast-developing, international company.
- A friendly work environment where you can thrive and develop your skills.
- Career advancement possibilities.
- Competitive remuneration package.
- Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl. Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conference tickets, Playroom, and many other additional perks.
Please send your resume in English.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
