At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location(s): Austin, TX, US
About the Department
The Customer Support technical training team is responsible for onboarding all new hires, as well as upskilling existing team members. We excel in providing comprehensive technical enablement to individuals within the Customer Support department, whether they are just embarking on their journey with Cloudflare or are seasoned experts looking to develop their skills. We’re committed to ensuring every member of our Customer Support team, regardless of their experience level, receives individualized and thorough training that equips them with the skills and knowledge required to excel in their roles and deliver exceptional Customer Support.
What You’ll do
To support our growing business and expanding Support team, we are seeking an experienced Instructional Designer and eLearning developer.
In this role, you will be responsible for developing and maintaining online learning materials for our Customer Support department. You will apply established instructional design methods to create effective asynchronous and blended learning solutions, utilizing industry-standard e-learning tools such as Articulate Storyline, Rise, and Captivate.
Additionally, you need to support the administration and maintenance of the Customer Support online course catalog within the Customer Support section of the Cloudflare LMS.
Responsibilities
Contribute to the development of engaging instructional materials for technical support professionals, applying foundational writing and instructional design principles.
Acquire knowledge of Cloudflare products and assist in translating complex technical information into accessible learning content.
Support the creation of a variety of instructional materials, including simulations, job aids, assessment questions, and graphics, to enrich the learning experience.
Participate in the review and management of course content within the Learning Management System (LMS), ensuring materials are up to date and effective.
Work with cross-functional teams across different time zones to foster collaboration and achieve project objectives.
Adapt to evolving scripting templates and assist in streamlining eLearning production processes while maintaining quality.
Stay informed about trends in Learning & Development to integrate new technologies and techniques into instructional practices.
Skills and Requirements
Some experience or coursework in Instructional Design, adult learning theory, or a related field.
Basic understanding of instructional design principles.
Ability to simplify complex information into clear, structured content.
Familiarity with eLearning authoring tools (e.g., Articulate Storyline, RISE, or similar).
Basic skills in content development tools like Adobe Creative Suite and Microsoft/Google Suite.
Willingness to learn about learning management systems (LMS) and how to enhance user experience.
Education and/or experience in web design, networking, or other computer science related field(s).
Must be able to work 40 hours a week.
Must be able to commit to a 12 week program between January and April 2025.
Bonus Points
Familiarity with Cloudflare’s products would be very beneficial.
Proficiency in web development would be preferred and a valuable asset.
Knowledge of networks, servers, APIs, and databases would also be a significant advantage.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.
