The purpose of the role is to be design and deliver training for our Customers, Internals and Partners.
The ID supports the Lead ID and researches and scripts training material, recording all training and supporting the creation and management of assets such as action maps, learning objectives, outlines, storyboarding and other documents. Usually working on 1-2 projects at a time.
Accountabilities & Responsibilities
- Attends stakeholder/SME meetings with either the Project Manager or Lead ID to understand requirements and input into solutions best suited for the customer needs, using the processes developed
- Designs and develops training and curricula supported by the Lead ID
- Develops interactive and immersive content utilizing all tools available
- SME collaboration and knowledge transfer
- Develop content that delivers high CSAT scores
- Can recommend technologies and methodologies for creating content
- Identify service improvements in processes and other areas
- Maintains and updates learning content
- Be an advocate and carry the flag for quality and innovation in our content
- Provides support services for content where required
- Degree level or postgraduate qualifications are desirable, particularly in a relevant field
- Proven experience as an instructional designer, instructor or content creation or similar for a minimum of 1.5 years
- Familiarity with e-learning platforms and tools
- Experience developing lessons, curricula and small training programs
- Worked for a software company in a similar position
Required skills
- Excellent communication skills, oral and written
- Attention to detail and ability to maintain accuracy
- Collaboration skills and ability to work with SME’s
- Give and take constructive feedback
- Ability to evolve and adapt with change
- Good organisation skills with ability to prioritise
- Presentation skills
- Influencing skills
- Creative thinker and innovator
- Good networker
- Knowledge of ID methodologies and technologies
- MS tools – Excel, Powerpoint, Word
- Camtasia studio or other development tools
Preferred and not necessary
- Experience in project management
- Additional formal and professional training with certifications in areas such as LMS or Instructional Design principles and leadership are beneficial
Join Unit4 and you’ll be part of one of the most exciting journeys in the cloud software space today. We’re a fast-paced and high-growth people-centric cloud player offering a host of benefits & development opportunities for individuals serious about their career.
- A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
- Work, learn & be inspired by some of the best talents in the software space
- Whole host of great benefits & perks
- Talent program for high performers. Each year we provide a platform for high-potential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
