About Earnin:
As one of the first pioneers of earned wage access, our passion at Earnin is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to $10 billion in earnings.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.
Position Summary:
We’re looking for a sharp and motivated individual with the ability to develop and deliver a phenomenal training curriculum to join our Experience Team. You’re a learning and development pro with an entrepreneurial spirit and ownership mentality who thrives in an ever-changing environment and is constantly looking for ways to make improvements. This is a rare and exciting opportunity to help build the foundation for future training programs in a company.
Reporting to the Head of Education and Quality, you’ll partner with our department managers to design highly engaging, interactive training modules that enable their customer support agents and internal professional team members to perform their duties confidently and efficiently. You’re the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. You possess Earnin’s values; Thinking Like an Owner, Speed, Impact, Outstanding People, Curious Truth Seeking, Multi-Level Thinking. If you are an experienced instructional designer with learner journey mapping experience, and you’re passionate about creating learner-centered online training, we want to hear from you!
This is a remote position.
What You'll Do:
- Become a Earnin product/policy/process expert
- Update and create training materials to reflect latest policy, process, and product changes
- Help with the administration of our LMS
- Design, develop, and update training materials for an online blended learning approach
- Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
- Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
- Collaborate with peer Training Specialists; give and receive constructive feedback
- Help the training team grow and scale by evaluating new approaches to how we work
- Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials
- Occasionally facilitate in-person and/or remote trainings for internal and outsourced teams
What We're Looking For:
- At least 3 years of instructional design experience building interactive trainings for both online and ILT formats
- Experience with online learning tools, such as Lessonly, Articulate360 and Camtasia, strongly preferred
- At least one year of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses
- Exceptional time management with proven ability to deliver quality materials against tight deadlines
- Unflappable calm in the face of frequent changes to requests, deadlines, and priorities
- Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible
- Strong visual design skills with a passion for creating great learning experiences
- Excellent written and verbal communication skills
- Self-motivated with the ability to work independently
- Able and willing to travel to training events if needed
At Earnin, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. Earnin does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Earnin is an E-Verify participant.
Earnin does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
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