BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
BlueCat’s Customer Learning team is looking for a skilled and tech-savvy Instructional Designer with
experience in software product training development and lab-based experiences for global customers,
partners and employees.
Working closely with technical Subject Matter experts (SMEs), the Instructional Designer will
research and develop content scripts to support a tiered learning approach to product-focused
training topics. This is an opportunity to communicate a vision and plan for the complete training
program in a storyboard detailing on-screen text, visuals, animation, video assets, network diagrams,
lab recordings and other visual aids to be used in course development.
We are looking for a talented individual who has previous customer education experience (digital, ILT
or former instructor) with a solid track record in curriculum development, scriptwriting, instructional
design, and course evaluation. The Instructional Designer is knowledgeable in digital learning best
practices, adult learning, human-centred design principles, and understands networking concepts or
has technical experience with DDI.
The ideal individual will be an expert in their craft, capable of simplifying and clearly explaining
complex concepts to specific audiences, eager to work in a lab environment, and will possess a
curiosity and desire to dig into networking technologies and DDI.
Key Responsibilities:
· Create quality, in-depth and structured training content showcasing the features of the entire
BlueCat product suite, as well as technical networking subjects.
· Produce comprehensive storyboardsto enable the production of video elearning modules, lab
training content, and occasionally powerpoint decks for ILT programs.
· Work with internal subject matter experts to obtain an in-depth understanding of learning topics
to inform content development.
· Gather information from a variety of sources, including Product/Engineering, Customer Success
and Field Teams, as well as documentation and other internal channels.
· Research topics by testing in a lab environment and fact-checking in multiple sources.
· Organize topics into a structured, logical sequence delivered as a content map or course outline
using a tiered training approach.
· Align new projects with BlueCat’s Certification Program content development strategies and
training curriculum, and contribute to the success of the program.
· Demonstrate strong, clear and concise writing in scripts or narration that teach complex technical
concepts in a clear, confident, friendly tone.
· Produce networking diagrams and other rough illustrative models as reference material for the
Course developer to build as animations.
· Create video walkthroughs of product demonstrations or step-by-step instructions to be used in
elearning content development.
· Edit, standardize, or clarify material prepared by other Training Team members.
· Review published materials and recommend revisions or changes in scope, format, content, and
methods of development.
· Develop exercises, assessment, and reinforcement activities within our Learning Management
System
· Participate in cross-training sessions to help further professional development across the BlueCat
Customer Learning Team.
What you bring:
· Proven working experience designing high-quality customer-facing instructional materials for
adult learners on technical software products, networking or technical IT-related concepts.
· Ability to communicate a vision and plan for the complete training program in a storyboard
detailing on-screen text, visuals, animation, video assets, network diagrams, lab recordings and other
visual aids to be used in course development
Qualifications:
· Excellent communication skills with demonstrated ability to simplify complex concepts into easily
understandable and digestible prose using clear, concise language.
·Solid track record in curriculum development, scriptwriting, instructional design, and course
evaluation.
· Experience working with course developers and delivering design directives to ensure successful
digital learning product outcomes.
· Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with
business objectives, and deliver results often under tight deadlines
· Ability to quickly grasp complex technical concepts, make them easily understandable in text,
pictures, rough diagrams, or video, and bring information to life - knowing when to stay broad and
when to go deep..
·Curiosity, willingness to ask questions, and an eagerness to learn how networking technologies and
DDI work at a deeper level.
· Practical knowledge of instructional theory, digital learning best practices, adult learning principles,
and human-centred design principles
· Solid understanding of networking, virtualization, Linux, APIs, cloud, or programming, and the
desire, aptitude and curiousity to learn these technologies.
· Demonstrated ability to research and collaborate with subject matter experts and ask clarifying
questions
· Knowledge and experience with media design practices, formatting, layout design, e-learning authoring
platforms, and corporate branding.
·Knowledge and familiarity with the Adobe Creative Suite
·Strong project management, organizational and prioritization skills to manage multiple priorities in
a fast-paced and global environment.
·Experience working with VMware or other lab-based training environments.
Interested in applying? Show us your work!
Please include one or more links to a portfolio of digital learning or recorded training sessions that you
created or contributed to (please descried the nature of your contribution). Feel free to share examples of your content
development process, including outlines, scripts or storyboards.
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
