Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
With the Greek office being one of the largest, hosting around 530 employees working from the center of Athens for the rest of the world.
Join us and start as Insights Analyst in the Customer Service team!
Team Summary
The Customer Services Analytics team supports strategic initiatives, process improvement and automations as well as contact deflection initiatives with data and insights using advanced analytics and statistical learning models. It works strategically to acquire and enable CS data and actionable insights that promotes operational excellence and other company objectives..
What We're Looking For:
The Customer Services Analytics team seeks a proactive Insights Analyst proficient in data exploration AND visualization tools such as Qlik and Python to support strategic initiatives. We need a self-motivated individual with a consultative mindset, capable of not only addressing existing challenges but also identifying opportunities for innovation and improvement across various functions.
Key Responsibilities:
Requirements
Benefits
We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:
*If interested, please send your CV in English*
Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.