Inside Sales Specialist is responsible for the order management (order to delivery process) and coordinate business activities for assigned customer channel including sales solicitation, order processing, inbound and outbound telephone calls.
The responsibilities as below :-
Customer Order Processing
Process and manage customer orders via online order portal, phone, email from order creation to customer invoicing. This includes order entry, stock location, EDI management, and delivery note creation.
Process customer requests for returning goods.
Back Order Management & Order House Keeping
Customer Service
Ensure professional communication to customer and maximize customer satisfaction
by managing all business inquiries
Customer Documentation Requirement and Handling
Follow-up closely with Warehouse & Distribution service provider to ensure customer shipment, invoice and shipment documentation are in order.
Support Sales Function Activities
a. Support Monthly Promotion -To handle Outbound call to specified customers for sales target achievement and/or any promotional activities.
b. Handle Inbound call from customer and support any inquiries from customer related to order management, delivery, DOM etc.
c. Support Sales Function - To support achievement of sales targets.
d. Account Management - To maintain a good service and relationship to the customers as to amplify the high performance culture & to conduct periodic operational review meetings with key customers.
Reporting
To Prepare and distribute KPI reports as defined
People Management
a. Perform training developing, and coaching COD Coordinators. Support supervisor during annual performance review by providing feedback inputs in accordance with company policy.
b. Coordinate work shift assignments and vacation schedules to ensure department objectives are obtained. Assist in overall department planning.
Channel Management & Development
To utilize digital tools for existing customer. Educate the customer and also support as and when needed.
Customer Training & Development
To be equipped with sufficient knowledge on product, promotions, soft skills, handling digital tools to support customer
Ad-hoc task or project assigned by Supervisor
Education: Diploma or higher level degree
Experience: Minimum 2-3 years of order management / Supply Chain Management/ Customer Service
Skills:
• At Continental, we let your ideas shape the future to make a meaningful difference in
the world, and to themselves.
• Opportunity to gain global experience and build networks from international mobility
across our vast organization.
• Competitive salary, bonuses and pension contributions. Beyond that, you’ll enjoy
generous leave, medical care and a highly competitively benefits package.
• We foster our people’s talent so they can master their career journeys and realize
their greatest potential.
• Open, inspiring and rewarding corporate culture
• Flexible working conditions that help you enjoy your work-life balance
Ready to drive with Continental? Take the first step and fill in the online application.
