About us
At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.
Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values
What do we offer?
- 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
- 🌐 Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
- 🤝 Auctane Roof Top Happy Hours
- 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
- 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
- 🏟️ Company events! Work hard, play hard! We do our best every day, even at our regular team-building events.
- 🌅 We offer 12 paid days off for U.S. holidays throughout the year!
- 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
- 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
- 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
- 🚗Free garage parking directly across from the office building.
- 💰401k employer matching program – because your future deserves a friendly boost!
- ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
About the role
As an Inside Sales Rep, you’ll help drive user adoption of Shipstation for e-commerce shipping processing and automation. They are responsible for clear communication to prospective ShipStation users and will assist merchants throughout the trial process - showing ShipStation value, understanding their business objectives, and helping turn trial users into subscribers. ISRs will interact with Sales, Marketing, and Support teams, and will be customer advocates in regards to future product enhancements.
Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the value of ShipStation to their business. They will become product experts and will be enthusiastic about interacting with entrepreneurs and their growing businesses daily.
This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office).
About the Team
The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Inside Sales Manager.
What will you be doing?
- Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer's pain points and the value that Shipstation can bring to their business.
- Work to close deals by overcoming objections and persuading customers to become long term customers.
- Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
- Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
- Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
- Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
- Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
What are we looking for?
- Bachelor’s degree in Business or related field of study a plus
- Minimum of 1-2 years of SaaS sales experience working as an inside sales representative.
- Track record of over-achieving sales goals
- Tenacity to make high volumes of calls to warm leads - this is a call driven role
- Excellent telephone and personal demeanor
- Strong ability to work cooperatively on a team with other sales representatives
- Effective listening and presentation skills
- Must have strong organizational, written, and oral communication skills
- Must be able to describe products and match their advantages to customer needs
What will make you stand out?
- Industry experience in eCommerce, transportation and/or logistics preferred
The Tech
- Working knowledge of G-suite
- Experience with Salesforce and Salesloft
Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
- Sit for prolonged periods of time
- Utilize wrist and hands for a prolonged period of time
- Walk short distances
- Stand for short periods
- Speaking and conversing with others
- Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled
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