WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
ABOUT THE ROLE
The Inside Sales Representative is responsible for the travel agency, wholesale, onboard, and international sales channels to provide support through outreach communication initiatives, training, engagement, and travel advisor support and service.
KEY RESPONSIBILITIES
- Provide administrative support for travel agencies, wholesalers, and international travel partners.
- Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance.
- Supportsales team directive, outbound calls to travel advisors to discuss promotions, special projects, account updates and other related initiatives.
- Provide travel advisors with promotional materials & collateral as requested.
- Handle travel advisor escalations and liaison with the relevant departments to resolve.
- Generate daily, monthly and quarterly sales reports for all agencies including consortia and key accounts as needed.
- Provide commission reconciliation support.
- Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies.
- Manage alltravel advisor educational travel requests.
- Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform.
- Serve as the main point of contact for advisor-related escalations.
- Provide administrative support for the sales department to include scheduling meetings, managing calendars, booking travel, assembling and submittingclient invoices as needed.
- Work in concert with the Field Sales Team to meet and surpass revenue targets for overall trade sales channel
- Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners
- Assist with Onboard Sales follow up and tasks as needed
- Attend industry events, as needed.
- Other duties as required.
MINIMUM QUALIFICATIONS
- BA/BS degree or equivalent experience.
- 2+ years in sales and customer service support in the travel industry preferred.
- Excellent English verbal and writing skills.
- Strong organizational skills and ability to prioritize tasks.
- Strong customer service skills
- Ability to work well in a team environment.
- Maintain a thorough knowledge of product, policies, and procedures.
- Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment.
- Excellent phone communication skills.
- Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook.
- Attendance at industry events required as needed.
PREFERRED QUALIFICATIONS
- Knowledge of Salesforce.
- An understanding of Seaware reservation system.
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
COMMUNICATION SKILLS
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
