Responsibilities:
- Work with assigned sales executives providing support with quotations, orders and CRM related duties.
- Follow up with customers and prospects on inquires and prepared proposals.
- Customer Service support including data entry, METrak project set up, updating CRM, new vendor/accounts processing.
- Review METrak for accurate billing/RFBs
- Maintain & update METrak & Salesforce (OR OTHER) database.
- Adding customer companies/contact’s information to database.
- Ensure that all information input during RFQ processing is accurate and all relevant fields are completed.
- Ensure Project 3.0s and phases are reviewed and updated in accordance with ‘P-Process’ training.
- Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between EF personnel and correspondence/communication between Project Coordinator (PC) and the customer.
- Support introductory email to customers (auto-email generation) for new project kick off behalf of Project Coordination team.
- Support PC team to Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
- Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
- Operator phone call coverage.
- Other duties as assigned.
- This is a high profile position that requires interactions with sales and project coordination team.
- This position requires excellent organizational and interpersonal skills.
- The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.
- Must perform well under pressure in a fast paced environment.
- This position requires initiative, judgment and professionalism, and skill in composing a variety of written and electronic materials.
- The candidate should have excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.
What we offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Monday-Friday 8:30am-5:00pm
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
