Responsibilities:
- Work with assigned sales executives providing support with quotations, orders and CRM related duties.
- Provide onsite support for all remote Sales Executives when needed including receiving and hosting customers at the lab, following up on action items with Department Managers, and other duties as requested.
- Follow up with customers and prospects on inquires and prepared proposals.
- Customer Service support including data entry, project set up, updating CRM, new vendor/accounts processing.
- Maintain & update Dynamics, CRM, Salesforce (OR OTHER) database.
- Adding customer companies/contact’s information to database.
- Ensure that all information input during request for quote processing is accurate and all relevant fields are completed.
- Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between personnel and correspondence/communication between Project Coordinator (PC) and the customer.
- Support project coordination team to maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
- Follow up promptly on completed projects as requested by project coordinator to receive customer feedback and next opportunities. Provide feedback from customers to Sales Executives, Department Managers, and leadership team as needed.
- Outbound calling and emailing from data bases as directed by Sales Manager, re-engagement with passive accounts.
- Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
- Other duties as assigned.
- This is a high profile position that requires interactions with sales and project coordination team.
- This position requires excellent organizational and interpersonal skills.
- The candidate must be able to work well and communicate effectively with all levels of management and staff as a team member and be able to work independently with minimal supervision.
- Must perform well under pressure in a fast paced environment.
- This position requires initiative, judgment and professionalism, and skill in composing a variety of written and electronic materials.
- The candidate should have excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.
What we offer:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
