As a member of our inside sales team, you will be promoting and generating sales of building material supplies (roofing, siding, windows, etc) from our distribution center Charlotte, NC while providing superior customer service.
* Bilingual English/Spanish required.
* Exterior Building Materials Knowledge Preferred.
* Inside sales experience and the ability to multi-task are required.
* This is a customer service focused position that involves a lot of data entry.
Position Summary:
Cultivate “Raving Fan” customer experiences with a best in class image under general supervision reporting to the Branch Manager. The Inside Sales representative will work in a fast paced, high volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment.
Essential Functions:
- Answers customer inquiries via phone and walk in business, concerning price, qualifying product needs and partnering with vendors for support.
- Communicates with outside sales representatives on customer orders, requirements, problems or concerns and changes.
- Initiates product transfers to other branches or direct to customers.
- Generate, place and confirm purchase orders with suppliers.
- Operates cash register. Enters sales data into the computer and researches information for customers using the computer system.
- Accurately completes all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.
- Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
- Maintains current price documentation and product literature as it becomes available.
- Keeps product knowledge current to evolving manufacturing supply.
Inside Sales Duties:
- Develop meaningful customer relationships to encourage loyalty and grow sales in additional categories.
- Follow up on cold and warm leads to further the sales process
- Make outgoing calls to educate our customers on current promotions
- Understand and demonstrate the product or service to the customer
- Set and meet sales goals and objectives set by leadership
- Improve sales skills to increase sales success rates
- Documents sales, quotes or other business requested information.
Additional Duties:
- Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
- Participate in the physical inventory of the warehouse materials.
- Perform other duties as assigned.
- Provide leadership to others through example and sharing of knowledge and skills.
- Facilitate quality assurance system through “We need Your Ideas!”
Qualifications:
- High School diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Fluent in Spanish Highly Preferred
- Proficient personal computer skills including; keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics etc.
- Must have a minimum of 2-3 years in a customer facing role
- *Construction industry knowledge is a plus but willing to train
- Travel overnight up to 10%.
Benefits:
-
20 PAID DAYS OFF (includes PTO, Holidays and Family Focused Company Closure between Christmas and New Years).
- Bonus Incentive program as well as Holiday bonuses and other bonus opportunities!
-
Competitive Hourly Rate with great OT potential during peak season hours.
- Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. – 4:00 P.M.
- Significant employer contributions towards monthly premiums for Medical, Dental, Vision, Group Life and AD & D benefit plans.
- Additional Voluntary benefit options available including Short Term and Long Term Disability coverage, Accidental Injury, Critical Illness and Cancer plans as well as additional Life and AD& D benefit policies.
- 401K program with a best in industry company match.
- Opportunity for career advancement
- Family owned, operated and focused company!
Ref #ZR Charlotte
