Inside Sales - Reactivation Specialist

Our Mission:

To actively connect people to their next great opportunity.  

Who We Are: 

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

Want to work for a fast-growing, profitable, and financially stable tech company, who means it when they say "work-life balance is important"?

If so, come to ZipRecruiter!

At ZipRecruiter, we're committed to helping our customers achieve success in their recruitment efforts. We've purposefully transitioned to a Customer Success vs Customer Support focus. Any veteran support rep will attest to the added value reactive support can have on the success of the customer experience. We've taken that a step further by creating this specialized role wherein we focus on the retention of our customers by addressing any and all concerns and working alongside the customer to solve them. The Reactivation Usage Specialist will be responsible for contacting accounts that have canceled their daily job advertisements. Their primary role will be to engage and prospect decision makers to re-open former paying Usage accounts.

Key Focuses:

• Hit or exceed your monthly reactivation quota
• Making 60+ phone calls (12+ conversations) per day to assigned leads
• Run call and email campaigns to reactivate accounts

Minimum Requirements:

• B2B, B2C sales experience preferred
• Track record of meeting, exceeding goals, quotas
• High need for achievement and competition, loves to compete and win
• Enthusiastic, optimistic and certain of victory, unfazed by rejection
• Coachable, listens to and implements advice from manager
• Strong organization and time management skills
• Easily builds rapport and establishes relationships with prospects
• Listens patiently, will probe and clarify to get a real sense of customer's needs
• Resourceful, goes over, under, around and through obstacles to achieve success
• Bachelor Degree preferred but not required
• Must be located in the Phoenix, AZ metro area

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan 
• A fun environment where work-life balance is valued

The US base pay for this full-time position is $14.43/hr.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.