Inside Sales Executive

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. 

This Role

Support and manage unassigned merchants by assisting with onboarding, addressing inquiries, processing orders, and delivering tailored solutions to enhance sales and customer satisfaction.

Responsibilities

• Manage the Greek unassigned clientele (merchants without account manager);
• Assist new merchants to complete their self-onboarding process;
• Answer questions about company’s products and services;
• Question customers’ needs and close sales deals;
• Go the ''extra mile'' with selected clients of greater anticipated value to offer customized solutions and secure sales;
• Take and process orders in an accurate manner;
• Conduct cross sell / upsell / win back campaigns in the country's unassigned clientele;
• Provide liaison support for existing merchants on support issues;
• Handle grievances to preserve the company's reputation.

Requirements

To be considered you should have:

• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems;
• Ability to learn about products and services and describe/explain them to prospects;
• Excellent knowledge of English;
• Excellent communication and interpersonal skills;
• Outstanding negotiation skills with the ability to resolve issues and address complaints;
• High school diploma: BSc/BA will be considered a plus;
• Any relevant previous experience in aftersales or account management departments will be considered as a plus.

Benefits

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.