Inside Sales Engineer - SE Desk

About the role:

As a Sales Engineer (SE) at Samsara, you’d be part of a diverse group of technically-minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.

This is a remote position open to candidates located in the United States, either in the Central or Eastern time-zone. If hired, working hours will be within the Eastern time-zone.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will: 

• Demonstrate quick and efficient discovery to understand customer needs and answer any tech questions with the goal of doing so on a single call.
• Be highly available for standard demo/account coverage and temporary technical expertise across the entire Samsara Sales Team.
• Understand how our devices are installed (enough to explain to a prospect over the phone).
• Educate customers on technical aspects of APIs, and be able to deploy scripts leveraging the Samsara API to a testing environment on demand.
• Be an advocate for your AE's, prospects, and customers when it comes to internal tech conversations.
• Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelors’ degree from a four-year accredited university
• Ability to explain complex technical concepts to non-technical audiences
• Hands on experience and basic knowledge of electronics and/or electrical systems
• Technical depth in one of the following: cloud software, networking, hardware, automation and control systems
• Candidates must be located in and authorized to work in the United States, and within the Eastern or Central time-zone

An ideal candidate also has:

• Bachelors’ of Science or advanced degree in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• 1+ years of experience working with customers in a pre-sales or technical support capacity