Job Title: 

Inside Sales Associate

Location: The role can be located in one of our EMEA locations. UK, Amsterdam, Brussels, Frankfurt, Hamburg or Milan. 

Main Purpose:

The Inside Sales Associate will focus on customer acquisition. This position involves cold calling new potential & existing clients, client business referrals, or web leads. Provide prospective customers/clients with all services offered, and additional presentations as needed. Work with client to create solutions for their needs and consult through the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Primary Duties and Responsibilities:

• Cold calling; making multiple outbound calls to potential clients 
• Understanding client needs and offering solutions and support.
• Presenting and delivering information to potential clients. 
• Researching potential leads from business directories, web searches, or digital resources.
• Qualifying leads from digital campaigns, conferences, references, tradeshows, etc. 
• Creating and maintaining a list/database of prospect clients.
• Answering potential client questions and follow-up call questions.
• Tracking weekly, monthly, and quarterly performance, metrics and generating reports.
• Maintaining databases (Salesforce, CRM, Excel, etc.) .
• Working closely with BD team & supporting with relevant tasks as required. 
• Supporting Commercial Operations Manager, as directed.

Requirements and Qualifications

• Comfortable making cold calls and talking to new people all day.
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
• Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Eager to expand company with new sales, clients, and territories.
• Self-motivated and self-directed.
• Able to multitask, prioritize, and manage time efficiently.
• Tenacity to handle client rejection with a positive attitude.
• Ability to work independently or as an active member of a team.
• Previous experience in outbound call center, inside sales experience, or related sales experience preferable.
• Strong computer skills, including Microsoft Office Suite and Salesforce experience preferred. 

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.