Inside Sales - Account Manager

Inside Sales Account Manager – France

The Inside Sales Account Manager is responsible for selling benchtop instruments and driving consumables for all platforms in their assigned accounts. Connecting, primarily, with existing customers via phone and e-mail to help guide them to our products that best meet their needs and managing the customer sales process.

Additionally, this role will work closely with cross-functional teams to ensure an exceptional customer experience in adoption and continuous engagement with 10x through service renewals.

What you will be doing:

• Develop and manage a territory plan to meet or exceed business goals for a defined customer base
• Sell benchtop instruments and drive consumables sales in their assigned accounts
• Manage and engage existing customers, primarily via phone and e-mail to deeply understand their research needs and goals
• Use consultative selling approach to match customer needs with the right solution; empathy for internal dynamics, budget constraints, etc
• Manage specific customers and help to address their needs, providing budgetary pricing, creating and submitting individualized quotes and closing sales process
• Work cross functionally to ensure exceptional customer experience in adoption and continuous engagement with 10x through service renewals
• Foster strong, collaborative working relationships and execute clear process flows for handoffs with cross-functional departments to develop and execute territory-specific sales plans
• Responsible for updating the CRM system to reflect accurate opportunities and pipeline

Minimum Requirements:

• Bachelor's degree in Biology, Molecular Biology, Biochemistry or related field; equivalent industry experience
• Proven sales experience preferably in the academic, life sciences or biotechnology industries
• Knowledge of Next Gen Sequencing Technology, or similar diagnostic testing applications
• Strong customer-relationship skills – building trust, understanding customer needs, presenting effective solutions
• Skilled at driving customer growth through closing new business, securing service renewals and contract extensions, and fostering ongoing client relationships
• Ability to grasp and articulate highly technical concepts effectively
• Outstanding interpersonal and communication skills
• Proficient with Microsoft Word, Excel and Outlook and CRM database
• Fluency in English and French essential

Preferred Skills and/or Experience:

• NGS Sales experience
• Experience of using SFDC
• Proven successful sales experience with a technical product line
• Additional European language skills

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