The Professional Services Team

Helping organizations innovate isn’t always easy, but it is vital. Vital to creating new jobs. Vital to igniting growth. Vital to ensuring a safe, healthy and prosperous future of billions around the globe. Executives are seeing disruption everywhere they look and investing millions, but still have no idea where their “next big thing” will come from, or if it will come at all.

At Brightidea, we’ve built a platform that’s solving those problems. 

Working for the Brightidea Professional Services team means you have the amazing opportunity to guide our customers all across the world in designing and executing their innovation efforts. You will be working side-by-side with clients from various industries building innovation business plans, aligning key stakeholders around a centralized innovation mission and vision and co-creating guiding documents that build a roadmap for transformational change through innovation. You will also be rolling up your sleeves and advising on best practices for a myriad of innovation initiatives like hackathons, pitch events, and challenges and seeing them through successful launches all the way to recording impact. As a member of our team, you’ll also contribute to strategic efforts to grow our services and department capabilities. 

About the Role

Our Innovation Consultants are responsible for managing the delivery of strategy and implementation services on all types of Brightidea client engagements. The scope of these services, while based on best practices developed over hundreds of engagements, varies across clients and incorporates offerings such as:

• Innovation Strategy and Management
• Program Planning and Development
• Initiative Planning, Management and Execution
• Community Engagement and Activation
• Workshop and Event Facilitation
• Culture Development and Change Management
• Social Collaborative Technologies and Adoption

Our Innovation Consultants engage with clients through both virtual (web conferencing) and, whenever possible, face-to-face interaction (right now, we are not doing any face-to-face work to keep our team members and their families healthy and safe). Because a large majority of clients are engaging with our professional services in support of an initial implementation and launch of the Brightidea software, our innovation consultants are expected to develop a deep expertise in the platform and be a resource to provide guidance on client engagements. While Brightidea’s Platform Consultants are responsible for the core software training and configuration activities required to successfully implement the launch and deployment of the Brightidea software, our Innovation Consultants will be expected to partner with the Platform Consultants and lead sessions preparing the clients for success in their program and initiative launches, including:

• Coaching clients as they plan, develop, build and deploy their innovation programs
• Coordinating the customer enablement process from discovery through launch
• Delivering program, platform and innovation process best practices to the customer
• Providing ongoing support and consultation throughout the launch enablement process

Key responsibilities include, but are not limited to: 

• Helping customers build deep knowledge and best practices for leveraging the collective intelligence of their employees, customers, and other users in their innovation ecosystem
• Developing a long-term innovation strategy for our customers, identifying opportunities for customers to maximize the return on investment of their innovation programs
• Creating, managing, and owning the project documentation, scope and schedule
• Identify, articulate and nurture opportunities at the intersection of Consumer need, Technical feasibility, and Business viability.
• Mature current innovation programming to reach a wider audience and generate better developed ideas.
• Establish tangible metrics around maturing the innovation capability across the organization.
• Determine opportunities for collaboration with product teams’ innovation initiatives.
• Lead the execution of innovation events intended to engage the employee population and develop ideas that can be explored for value.
• Having a passion for helping companies innovate, and you appreciate the power of platforms.
• Tracking, reporting, escalating and communicating progress, risks, issues resolution to the customer and management as required.
• Facilitating both face-to-face and virtual client learning, planning and working sessions.
• Developing content-driven assets like decks, documents, spreadsheets, etc.

What you need to succeed:

• Deep Connection with our Mission
• Genuine care, respect and will for our customers' mission
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
• Managing multiple client engagements simultaneously with ability to stay on track with project management and LOE
• Live in the future – Be immersed in the rapidly evolving digital landscape.
• Ability to adapt quickly in a fast-paced environment
• Experience with the unique dynamics of corporate enterprise initiatives (previous role on an enterprise innovation program a plus)
• Experience with crowdsourcing, design thinking, lean startup, digital transformation a plus
• Talented writing, speaking, and facilitation skills
• Understanding of collaboration technologies and integrations, preferably on a global scale
• Knowledge of innovation management or strategy
• Experience implementing or supporting SaaS products and services - 3+ years required
• Experience implementing large initiatives within private or public institution
• Working knowledge of CSS and HTML
• Bachelor’s degree with strong academic credentials, advanced degree preferred.
• 3 - 6 years client management/consulting/SaaS experience
• 2 - 4 years project management experience
• Ability to travel up to 50% (normal travel is approximately 20%)

Our Team:

Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.

Compensation:

$140,000 - $180,000 OTE