Infrastructure Operations Engineer - 24x7 Environment

At UBDS Group, with our portfolio including UBDS Digital and Rayo, we are dedicated to fostering an entrepreneurial spirit by investing in innovators who harness technology to drive meaningful change.

About the Role

UBDS is seeking a highly skilled and motivated Infrastructure Operations Engineer to join our dynamic team. As an Infrastructure Operations Engineer at UBDS, you will play a crucial role in accelerating change, ensuring frictionless and best in class services for our clients. With a focus on delivering significant, measurable, and sustainable digital transformation, UBDS prides itself on its can-do and get-it-done culture, striving for top and bottom-line growth by equipping clients with cutting-edge technology that drives innovation.

As an Infrastructure Operations Engineer at UBDS, you will have the opportunity to work on a wide range of technologies, clients and projects.. Your responsibilities will include deploying new technology, optimizing infrastructure, and ensuring the security and compliance of systems and data. By leveraging your expertise in infrastructure, migrations, networking, and digital workplace technologies, you will have a direct impact on our clients' success. Additionally, you will provide ongoing support and maintenance, guaranteeing high levels of service management and proactive problem-solving.

Responsibilities 

• Your primary role will be within our Infrastructure Operations centre, where you will join a team obsessed about delivery outstanding support, guidance and resolution to technology problems for our clients and for our own services and systems.
• You will diagnose problems and troubleshoot issues across wired and wireless product lines, along with some more traditional/legacy network support.   Provide engineering support for issues connected with the network infrastructure, Cloud, End User Computing and Security (Firewalls)
• Implement and manage infrastructure systems, including servers, networks, and storage
• Monitor system performance and troubleshoot issues to ensure high availability and performance
• Design and implement security measures to protect systems and data from potential threats
• Support the migration of systems and applications
• Collaborate with cross-functional teams to drive continuous improvement and innovation initiatives
• You will be a problem-solver, passionate about networking, Cloud technologies and Cyber Security
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues.
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing.
• Work with colleagues and our client's teams to diagnose and resolve critical, escalated issues.
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing.
• Manage IT operations and network equipment like routers, switches, firewalls, and access points

About You  

• Experience in infrastructure operations/engineering within a dynamic fast paced environment
• Diagnose and troubleshoot wireless, security, switching, and other various network-related issues
• Strong knowledge of networking principles and technologies, including LAN, WAN, and VPN
• Knowledge of network technologies, ideally with hands on exposure with both Wired and Wireless technologies
• Knowledge of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
• Experience of using Cloud monitoring tools
• Effectively communicate with customers regarding technical issues and customer service inquiries, both orally and in writing.
• Experience across multiple sectors
• Flexible & a willingness to embrace change
• Desire to learn new technologies & skills
• Work with colleagues and our client's teams to diagnose and resolve critical, escalated issues.

·        Proficiency in designing and managing server infrastructure (Windows/Linux)

• Experience or knowledge of virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure)
• Familiarity with security best practices and experience in implementing and managing security measures
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Outstanding English language written and verbal communication skills and comprehension.
• Outstanding customer service skills.
• You must be eligible for SC Clearance.
• Willing to work on a 24x7 shift rota, based in the office

Benefits

Why people choose to grow their careers at UBDS Group

Professionals choose to grow their careers at UBDS Group for its reputation as a dynamic and forward-thinking organisation that is deeply committed to both innovation and employee development. At UBDS Group, employees are given unique opportunities to work on cutting-edge projects across a diverse range of industries, exposing them to new challenges and learning opportunities that are pivotal for professional growth. The Group’s culture emphasises continuous improvement, offering ample training programs, mentorship, and the chance to gain certifications that enhance their skills and marketability.

UBDS Group fosters a collaborative environment where creativity and innovation are encouraged, allowing employees to contribute ideas and solutions that have a tangible impact on the company and its clients. This combination of professional development, a culture of innovation, and the opportunity to make meaningful contributions makes UBDS Group an attractive place for those looking to advance their careers and be at the forefront of technological and operational excellence.

Employee Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover

About UBDS Group

At UBDS Group our mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society.

With a portfolio including UBDS Digital and Rayo, UBDS Group Companies proudly offer comprehensive, end-to-end digital solutions tailored for both the public and private sectors. By harnessing the strengths of leading technology partners, we deliver innovative strategies, services and solutions that address complex challenges and drive significant value. Our services cover digital consulting, cloud platforms, data and ai, cybersecurity, managed services and delivery management.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.